Chris Haynes

Threat Analyst at Novacoast
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Contact Information
Location
UK

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Jason Handsley

Chris has an incredible level to detail and fantastic team orientated attitude to everything he does, Chris has a professional attitude that can be seen from both an internal and external audience. Chris has an amazing technical competency and understanding of new and old technology and is passionate about what he does, this can be clearly seen in any course subject curriculum Chris delivers. Chris is a friendly and reliable team member that is an asset to any team/department he is part of. thank you for everything you do on a daily basis not just as a colleague but a true friend I can confide in and always rely on for assistance.

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Credentials

  • CompTIA IT Operations Specialist
    CompTIA
    Feb, 2021
    - Sep, 2024
  • CompTIA Network+
    CompTIA
    Feb, 2021
    - Sep, 2024
  • CompTIA Secure Infrastructure Specialist
    CompTIA
    Mar, 2021
    - Sep, 2024
  • CompTIA Security+
    CompTIA
    Mar, 2021
    - Sep, 2024
  • CompTIA A+
    CompTIA
    Jan, 2021
    - Sep, 2024

Experience

    • United States
    • Information Technology & Services
    • 200 - 300 Employee
    • Threat Analyst
      • Jan 2022 - Present
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Learning Consultant
      • Apr 2021 - Dec 2021

      - Promotion awarded as result of the support given to the Senior Manager. Ultimately took on a Delivery Manager role, taking control of the region from a Technical standpoint as well as conducting interviews for new Instructors.- Responsible for mentoring a team of 5 instructors all over the EMEA region, ensuring continued communication and support to provide them with the best onboarding process to aid readiness and confidence.- Responsible in aiding the Delivery Manager, supporting them with all issues that arise within the region.

    • Senior Technical Instructor
      • Jul 2016 - Apr 2021

      - Provide in-depth technical training for different products to internal and external parties- Ensure Customer Engineers are aware of security measures when handling money and repercussions if these measures are broken- Completing mandatory security awareness training on an annual basis- Troubleshooting and repairing training units when issues occur- Mentor to 5 new Instructors across EMEA

    • Customer Engineer
      • Jun 2012 - Jul 2016

      - Ensured machines were safe and secure - identified skimming devices on ATMs and escalated to relevant teams and law enforcement- Completed mandatory security awareness training on an annual basis- Completed second mandatory security training with emphasis on how to handle money and the actions to take should the inevitable happen- Understood importance of SLAs and ensured they were met- Diagnosed, troubleshot and repaired faults on a plethora of different equipment in retail, financial and network sectors- Showed store staff what steps could be taken before logging an issue, in turn minimizing downtime- Completed training for ATMs, POS, Self-Checkout, and networking (Cisco) equipment

Education

  • Spalding Grammar School
    2002 - 2010

Community

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