Experience

Billionaire Boys Club EU

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Logistics Manager

  • Dec 2022 - Present

  Current Projects • Overseeing two warehouse moves to new facilities in the UK and Netherlands. • Overseeing an ERP system move to Zedonk, ensuring that all relevant information is transferred to the new system and set up before moving 3PL facilities. Responsibilities • Arrange all inbound shipments from our suppliers in the far east to our warehouses in the Netherlands and the United Kingdom, regularly updating the internal team of any change in ETA. • Oversee seasonal outbound dispatches for our customers around the world, ensuring customer orders are processed and delivered to customers’ advised goods in the procedure. • Investigate any issues with delivery, such as missed delivery slots, and order discrepancies. • Manage B2C couriers, ensuring that the best value in price and service is achieved. Show less



Harry's Inc.

• United States
• Personal Care Product Manufacturing
• 400 - 500 Employee

• EU Senior Logistics Associate

  • Aug 2021 - Oct 2022

  Oversaw the day-to-day logistics for our inbound goods from our suppliers to our DCs and outbound from our Netherlands and UK DCs to both our B2B and D2C customers. This included: • Partnering with the Customer Experience team, resolving any issues related to deliveries to our D2C customers. • Developed our logistics partner relationships. • Served as the voice of customers to our logistics partners. • Managed and monitored ongoing performance of logistics metrics (i.e. on-time delivery and compliance metrics) • Enhanced and maintained logistics cost model. • Acted as voice of logistics within the regional Supply Chain team, and 3PL partners. • Managed logistics inputs for new product introductions. • Ran ad hoc and regular reports on Logistics KPIs and performance. • Audited freight invoices and contributed to budgetary decisions. • Managed day-to-day logistics operations, flagging exceptions before they become issues. • Proactively monitored the logistics network to ensure smooth operations. Show less



King Apparel

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Operations Manager

  • Jan 2015 - Aug 2021

  Managed and oversaw the day-to-day operations of the brand.This included:D2C & RETAIL OPERATIONS• Monitored the movement of our orders being processed by 3PL, ensured orders were despatched On Time, In Full to our customers.• Managed 3PL couriers, resolved issues in a timely fashion to ensure smooth delivery. • The point of contact for our wholesale accounts, resolved any queries they may have with their order.• Managed order book onto ERP System SAGE, ensured that orders were accurately loaded onto the system and in a timely fashion. • Managed digital stock inventory/stock allocations to wholesale orders, ensured stock was allocated and made available to purchase for season launch.FINANCE• Credit Control for 150 accounts worldwide.• Managed the multi-currency account and GBP Factoring Accounts with HSBC, liaised as much as possible with accounts and the factoring company in regards to outstanding balances and customer payments.• Created and managed the debtors ledger, ensured all payments from accounts were recorded and monitored any outstanding invoices.• Uploaded invoices with available credit onto the factoring facility.• Managed accounts receivable due dates by setting payment plans where necessary, ensured that all accounts cleared invoices as soon as possible.• Sent payments to suppliers worldwide for samples and forward season goods.• Organised production shipping with suppliers and freight companies so goods arrived from suppliers on time.• Monitored pre-alert notifications to keep internal stakeholders informed of current and any shift in ETA.B2C• Managed customer service for the website & eBay - Resolved any queries customers that customers had.• Verified integrity of web orders on website backend Magento - Confirmed despatches and liaised with 3PL warehouse to instruct of amendments to customer orders.• Processed all customer returns - This includes processing refunds & exchanges from customers. Show less

• Office Manager

  • Mar 2014 - Jan 2015

  HR / OFFICE MANAGEMENT• Handle all insurance; vehicle and business. • Manage all staff holidays.• Assist sales team with booking sales appointments and accommodation for sales tours.• Handle all courier collections from the office.

• E-commerce Intern

  • Aug 2013 - Feb 2014

  • Organised images of catalogue on main website using Magento• Edited images of products for AW13 release using Adobe Photoshop CS6• Uploaded inventory to King Apparel eBay Store, ensuring that images and product description were accurate to each product.• Monitored the performance of King Apparels' stockists by assessing their websites and reviewing the presentation of the brand.• Created HTML friendly text to upload new Autumn/Winter range to home website.



DaDa Underwear

• London, United Kingdom

• Fashion Online Marketing/E-commerce Intern

  • Mar 2013 - Jun 2013

  • Monitored and analyzed data from Google Analytics in regards to finding new marketing opportunities for the brand. • Improved off-site SEO by sending introductory link building emails to fashion blogs and websites. • Monitored and analyzed data from Google Analytics in regards to finding new marketing opportunities for the brand. • Improved off-site SEO by sending introductory link building emails to fashion blogs and websites.