Experience

John Deere Agri Services

• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Customer Service REP II

  • Nov 2014 - Present

  I'm an AG-TECH! I'm an AG-TECH!



Nationwide Insurance thru Modis IT

• Des Moines, Iowa

• IT Analyst - Windows 7 Migration and Deployment Team

  • Jul 2013 - Apr 2014

  IT Analyst - Windows 7 Migration - Deployment Team at Nationwide IT Analyst - Windows 7 Migration - Deployment Team at Nationwide



Wells Fargo thru Technisource

• West Des Moines

• Technical Service Specialist

  • Jul 2010 - Jan 2012

  Technical Service Specialist I Help Desk Customer Service Support for incoming calls from Wells Fargo Home Mortgage, Home Equity and Corporate users. Both Software and Hardware support for Network connections, Desktop Computers, Windows XP, Mobile Devices and Wireless communications troubleshooting, configuration and setup. Inbound calls to support client’s software/hardware issues. New laptop setups with software installation and configuration. Remote access configuration and setup. Outlook email setup and configuration. Setting up network printers, troubleshooting printer issues and connections. Password setups and resets Show less