Experience

Anthem Community Council

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Customer Service Supervisor

  • Dec 2022 - Present

  Supervising the customer service department at the Anthem Community Center facility. In charge of assisting residents, scheduling for the staff and improving customer service systems, and acts as the point person for customer service staff when on duty.

• Customer Service Representative

  • Dec 2021 - Present

  Assisting local residents by answering questions, reserving upcoming events, registering them and their children for activities in the community

• Lead Customer Service Representative

  • May 2022 - Jan 2023

  Leads and mentors team members.Provides the highest level of customer service in person and on the phone (answering incoming calls) to our residents, guests and coworkers; interacts in a professional manner with employees, residents, their guests, and the general public as a source of information.Aids front office as needed while working with residents and non-residents, as well as handling challenging situations.Facilitates the new membership application process when Membership Services staff needs support.Provides front-line support and responses to general questions, and responds to selected incoming emails.Manages difficult visitors with a professional demeanor, and excellent listening skills while remaining calm, and offering solutions whenever possible.Performs basic reception duties while educating and enforcing policies and procedures.Registers residents and takes payments for programs, services, or other items.Performs data entry and prepares reports for management.Articulates extensive knowledge of the ACC, programs and services, policies, and procedures.



Stadium Rant

• United States
• Media Production
• 1 - 100 Employee

• Managing Editor

  • Aug 2022 - Present

  Contributing as a writer covering the all NFC West teams in the NFLEditing and publishing articles for a team of writers

• Podcast Host

  • Aug 2022 - Present

  Host of the Niners Empire Podcast at Stadium Rant covering the San Francisco 49ers

• Contributing Writer

  • Aug 2022 - Present

  Contributing Writer for Niners Empire at Stadium Rant. Covering all things San Francisco 49ers



Vector Marketing

• United States
• Manufacturing
• 700 & Above Employee

• Senior Branch Manager

  • Apr 2022 - Present

  Oversee the daily operations of the South San Jose, CA territory. Direct the recruitment, interviewing, and management of a sales team and staff of assistant managers by personally developing them physically, mentally, and emotionally.

• Sales Manager

  • Feb 2022 - Present

  Directly selling and generating leads. Responsible for recruiting/interviewing and developing new sales representatives through one on one sales coaching.

• Senior Field Sales Manager

  • Jun 2019 - Present

  Driving sales through in person/virtual presentations and fairs/shows. Sales leadership and consistency. Presenting products, providing great customer service, and placing orders with customers. Accumulated over $50k in career sales and counting

• Sales Manager

  • Sep 2021 - Feb 2022

  Oversee the day to day operations in Alameda County, CA and surrounding areas.Interviewing, training and developing a sales team

• Division Office Manager

  • Jul 2021 - Feb 2022

  Oversee the daily operations of the Bay Area division headquarters in Walnut Creek, CA. Direct the recruitment, interviewing, and management of a sales team and staff of assistant managers by personally developing them physically, mentally, and emotionally.

• Branch Manager

  • Apr 2021 - Aug 2021

  In command of all office operations for a summer time start up office. Recruiting, interviewing applicants, and developing a sales team as well as allocating tasks to other staff members that have been promoted by the branch manager.

• Lead Assistant Manager

  • Sep 2019 - Apr 2021

  Directly selling and generating leads. Responsible for recruiting/interviewing and developing new sales representatives through one on one sales coaching.



ClubSport San Ramon

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Membership Sales Representative

  • Aug 2019 - Nov 2020

  Signing up new club members while reaching and exceeding personal and staff quotas. Providing great customer service and assisting customers with accounts.

• Front Desk Associate/Activites Coordinator

  • Aug 2018 - Aug 2019

  Front desk associate providing great customer service and scheduling customers for events/activities throughout the club.