Experience

TAFE NSW Western Sydney Institute
• Australia
• Higher Education
• 1 - 100 Employee
• Teacher and Industry Engagement - HWCS

  • Nov 2022 - Present


Life Education NSW

• General Manager - Program Operations

  • Aug 2018 - Nov 2022

• Program Operations Manager

  • Jan 2016 - Aug 2018

  As the first point of contact for schools in NSW for bookings and other business enquiries, the role ensures the highest standards of customer service are adhered to, managing relationships with schools from the first phone call to the day of delivery and beyond. A critical and key responsibility of the Programs Operations Manager is to work with the Chief Operating Officer to achieve retention targets, as well as co-ordinate with the Schools Development Manager to ensure areas of delivery and sales work together to fill gaps in school schedules. The role is also responsible for ensuring the seamless delivery of programs via our mobile learning centres and schools, and management of the senior service delivery coordinator to continually modify and improve the booking management process.Developing individual school and regional strategies that enables each Educator to be actively involved in securing and retaining schools is conducted through the provision of school marketing materials such as pamphlets and information updates, student workbooks and teacher manuals. The role also focuses on the management and maintenance of the Life Education NSW schools database to ensure effective and accurate reporting on school statistics and other relevant information required by Senior Management and the Board of Directors.Additionally the role is responsible for the management of educator rosters and leave requests in consultation with the Head Educator, handling of any HR issues, and the organisation of accommodation and travel requirements Show less

• Schools and Community Engagement Officer

  • Jul 2015 - Dec 2015

  I am responsible for maintaining and further developing service delivery support resources and tool kits for use by the organisation's educators. This is completed via the provision of competitive analysis cheat sheets and school marketing handbooks as well as the ongoing coordination of all contributions relevant to the production of the Educator Newsletter - Ned News Additionally I am responsible for helping develop and oversee the production of schools marketing materials including printed collateral, merchandise and promotional items. I also assist with the coordination and administration of schools promotional activities and initiatives including a Loyalty Program and the Snippets Newsletter. The role also includes attendance at community awareness campaigns/events, providing support for school and educator events, speaking at local community events, coordinating Healthy Harold appearances and assisting with other major events where educators are involved including the National Ocsober Campaign and the Easter Show. Show less

• Fundraising Coordinator

  • Jun 2014 - Jun 2015

  Working closely with the Fundraising Manager I assist with maintaining critical databases and schedules, coordinate contact with outside vendors for various non-profit needs, provide administrative support with regard to emails and newsletters, general clerical support, including filing, copying, correspondence and errands. I also seek and participate in strategic opportunities for professional development and have the responsibility of tracking and properly documenting all activities and completing all necessary reporting requirements. My most recent project involved coordinating the national “Ocsober Willpower Campaign” which involved raising funds for the Life Education Centre to put back into healthy living programs for kids in the community and, sourcing community groups, ambassadors and individuals to abstain from alcohol for the month of October. Show less



Odyssey House NSW

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Drug and Alcohol Counsellor/Group Facilitator

  • Apr 2017 - Jan 2019

  I provide one on one counselling services and facilitate SMART recovery based group therapy for clients with complex needs in the areas of Drug and Alcohol abuse and addiction and Mental Health related illness. Acting as an advocate on behalf of clients I provide referral to other appropriate specialist professionals or support workers. which includes assisting with the implementation of health promotion and community intervention and education programs on drug and alcohol awareness. My job includes providing support to explore alternatives for clients who experience difficulties with alcohol and/or drugs. Where required I provide alcohol and/or other drug withdrawal services, emergency response intervention services, identify and help children and young people at risk of harm and provide emergency response to individuals at risk of self-harm or suicide. Show less



Bridges Inc

• Education Management
• 1 - 100 Employee

• Drug and Alcohol Counsellor/Group Facilitator

  • Mar 2015 - Apr 2017

  I provide one on one counselling services and facilitate recovery based group therapy and living with addiction meetings to clients with complex needs in the areas of Drug and Alcohol abuse and addiction and Mental Health related illness. Acting as an advocate on behalf of clients I provide referral to other appropriate specialist professionals or support workers. which includes assisting with the implementation of health promotion and community intervention and education programs on drug and alcohol awareness. My job includes providing support to explore alternatives for clients who experience difficulties with alcohol and/or drugs. Where requires I provide alcohol and/or other drug withdrawal services, emergency response intervention services, identify and help children and young people at risk of harm and provide emergency response to individuals at risk of self-harm or suicide. Show less



Norths Group

• Italy
• Industrial Machinery Manufacturing

• Duty Manager

  • Oct 2010 - Jun 2012

  As Duty Manager I focused on ensuring compliance with all legislation affecting the Club, communicating the Club’s employee behaviour standards and policies, ensuring the safety and security of staff, contractors and patrons and delivering exceptional service to internal and external customers As Duty Manager I focused on ensuring compliance with all legislation affecting the Club, communicating the Club’s employee behaviour standards and policies, ensuring the safety and security of staff, contractors and patrons and delivering exceptional service to internal and external customers



Parramatta Leagues Club

• Australia
• Hospitality
• 1 - 100 Employee

• Assistant Operations Manager

  • Sep 2008 - Oct 2010

  Reporting directly to the Operations Manager, this role focused on the achievement of operational club objectives and operating standards on a daily basis. With an average customer base of 2000 daily and a rostered team of 80 daily, these key objectives were customer service, staff management, security and safety. As Assistant Operations Manager my specialised portfolio incorporated cleaning, security and performance management.

• Operations Coordinator/Duty Manager

  • Jan 2005 - Sep 2008

  As Operations Coordinator, I managed and led a team of approximately 60 staff across two venues. Reporting directly to the Operations Manager my role was to lead and develop my team to exceed the Clubs customer service and behavioural standards and to ensure Parramatta Leagues Club remained an industry leader. As Duty Manager I focused on ensuring compliance with all legislation affecting the Club, communicating the Club’s employee behaviour standards and policies, ensuring the safety and security of staff, contractors and patrons and delivering exceptional service to internal and external customers Show less

• Operations Supervisor

  • Sep 2003 - Jan 2005

  Reporting directly to the operations manager, the operations supervisor focused on delivering high quality services to customers, guests and staff on a daily basis. With a team of up to 30 staff during peak periods, my role involved supervision and coordination of all floor operations. This included front office, restaurants, bars and gaming.