Experience

Sleep Services of America

• Hospitals and Health Care
• 1 - 100 Employee

• Systems Administrator

  • Feb 2006 - Present

  • Provided support for 100+ local users, and 250+ remote users. In addition, provided support to 3 separate companies working in the NFM office space (Volcano Leads, ELTG, The Atlantic Title Group). • Supported new Branch Managers in opening new offices by providing them with vendors and pricing for network infrastructure and phone systems, bringing current systems in-line with NFM requirements. • Maintained a 15 minute response time on all incoming tickets, with most issues being resolved under 60 minutes amongst all Help Desk Agents. • Created desktop support reports for executive staff, detailing response and close time on all tickets, as well as trends in frequent requests. • Worked closely with the Director of IT to implement new policy and procedure regarding the use of IT systems through the company. • Supported mobile email devices (Blackberry, Windows Mobile, Palm) • Maintained an Avaya IP Office phone system. • Created and maintained Active Directory accounts. Show less



Under Armour

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Business Analyst/Help Desk Technician

  • Jan 2001 - Feb 2006

  • Worked as the IT liaison to the retail division, which required me to assist in selecting a POS system, training new staff on the system, and providing support for all the retail stores remotely. • Acted as Facilities Manager for all retail store locations, requiring me to maintain vendor relationships with General Contractors, Telecom providers, security system providers, and A/V companies to ensure the best pricing and service for the stores. • Acted as Payroll manager for all retail locations. Compiled payroll reports semi-monthly using POS systems as a front end for ADP. • Provided helpdesk support for 2 offices with 500+ users, as well as remote support for travelling executives and satellite offices Show less



Delta Securties Technology

• Help Desk Technician

  • Jan 1999 - Jan 2001

  • Purchased and installed new hardware for machines in the office, including: HDD, CD-R Drives, NICs, Video Cards, Sound Cards, Etc. • Provided day to day helpdesk support for an office of 20 users. • Obtained Secret level security clearance (now expired) • Purchased and installed new hardware for machines in the office, including: HDD, CD-R Drives, NICs, Video Cards, Sound Cards, Etc. • Provided day to day helpdesk support for an office of 20 users. • Obtained Secret level security clearance (now expired)