Experience

Blinx Solutions

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Owner

  • Jun 2021 - Present



HM Revenue & Customs

• United Kingdom
• Government Administration
• 700 & Above Employee

• Income Tax Advisor

  • Feb 2021 - Apr 2022

  Key Responsibilities: Assisting taxpayers with their PAYE enquires Utilising critical thinking skills to solve complex issues Navigation of multiple systems simultaneously Data entry and clarifying/updating held data Ensuring relevant administration tasks are completed in a timely manner Key Responsibilities: Assisting taxpayers with their PAYE enquires Utilising critical thinking skills to solve complex issues Navigation of multiple systems simultaneously Data entry and clarifying/updating held data Ensuring relevant administration tasks are completed in a timely manner



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Upgrades, Sales and retention

  • May 2018 - Feb 2021

  Key Responsibilities: Dealing with inbound sales enquires Aiding customer retention through identifying customer needs by utilising varied communication skills such as active listening and effective questioning Assisting with marketing research, creating cross selling documents and presentations for the team to aid department sales Meticulous data entry Supporting junior team members with difficult situations such as complaints, descaling situations Key Responsibilities: Dealing with inbound sales enquires Aiding customer retention through identifying customer needs by utilising varied communication skills such as active listening and effective questioning Assisting with marketing research, creating cross selling documents and presentations for the team to aid department sales Meticulous data entry Supporting junior team members with difficult situations such as complaints, descaling situations



Samsung Mobile

• South Korea
• Consumer Electronics
• 700 & Above Employee

• Product Specialist

  • Mar 2016 - Mar 2018

  Key Responsibilities: Organisation and delivering training to large groups of sale staff to aid company sales figures Creating training presentations and resources for sales staff to support product sales Maintaining accurate training records and creating feedback reports Liaising with the marketing department on weekly calls, contributing to new sales strategies Providing on call support for all business suppliers for queries and training Key Responsibilities: Organisation and delivering training to large groups of sale staff to aid company sales figures Creating training presentations and resources for sales staff to support product sales Maintaining accurate training records and creating feedback reports Liaising with the marketing department on weekly calls, contributing to new sales strategies Providing on call support for all business suppliers for queries and training



Tesco Mobile

• Telecommunications
• 700 & Above Employee

• Telesales

  • Dec 2011 - Mar 2016

  • Retaining customers by finding best deals and one that will suit their needs. • Compare and find suitable handsets and deals for customer through effective questioning and cross selling. • Upselling of other products. • Placed new orders for customers based on their needs and preferences. • Creating presentations for all team members on new handsets that are due to be released and handsets that are to be discontinued. The documents included specifications on all on handsets. • Searching through other networks to see the deals that we are not competing on and try and find flaws or clauses in the contracts which customers may not be aware of • Creating cross selling documents for the department for when handsets are out of stock or no longer available. • To collate marketing feedback from the department on the impact marketing strategy against call volume. • Prepare and present department market brand strategy, and time line co-ordinator. • Competitor researcher, preparing weekly department briefings.