Experience

Express Flooring

• United States
• Retail
• 1 - 100 Employee

• Regional Installation Manager

  • Jun 2020 - Present

  Tucson, AZ, United States Manage day to day installation task in flooring installation for residential and business customers throughout Tucson.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Business Technical Supervisor

  • Jun 2008 - May 2020

  Tucson, AZ, United States Position required management of daily operations for a technical workforce of 11 employees with a primary focus on Business installation and service. Responsibilities included monitoring production to ensure team was given tools and knowledge to complete daily route. Responsible for man power needed on projects and design of large scale installations. Creating and managing work and on call schedules. Daily tracking and review of quality metrics and NPS customer call backs to ensure QOS and… Show more Position required management of daily operations for a technical workforce of 11 employees with a primary focus on Business installation and service. Responsibilities included monitoring production to ensure team was given tools and knowledge to complete daily route. Responsible for man power needed on projects and design of large scale installations. Creating and managing work and on call schedules. Daily tracking and review of quality metrics and NPS customer call backs to ensure QOS and customer satisfaction. Complete inspections of technician, company vehicles and tools during monthly in field safety observations. Quality assurance checks of completed work in field. Work with sales, construction and warehouse partners to ensure we consistently had skilled informed workforce, plant built and equipment readily available. Monitored and kept track of budgets affecting CB and fulfillment team. Coaching daily, employees on success factors and how to meet their needs in a fast paced ever changing environment. Tasked as bench manager for FFO responsible for tracking, repairs, assigning, exchanging, calibrating, ordering and returns of all coaxial and business voice meters. Most recently focused on launch (training and supporting) Comcast Business Voice Edge, PRI Trunks, and Commercial IMS for voice products. Team responsibilities also included advanced video services with HD2D, Q2Q, and mDTA to large scale hospitality accounts. Responsible for design and installation approach on all new hospitality accounts released to field. Provided internet service to greater Tucson area and helped roll out new company initiatives and products like security edge. Managed yearly telecommunications needs at PGA championship. Responsible for budgeting tools, equipment, and man power. Managing design and installation through entire event to ensure all budgets were met.

• Communications Technician

  • Nov 2000 - Jun 2008

  Tucson, Arizona Area Started as entry level technician running a daily route of Installs and Service Calls for our residental customer base. Promoted through Comcast career progression program to level of "CT4" where role increased to add on-call and Network Maintenance.