Quality Automation Engineer

• Jan 2023 - Present

Application Support Analyst

• Apr 2017 - Jan 2023

Appointed to add 2nd line technical support for the applications based around all platforms provided through providing expert helpdesk and face-to-face support through a mixture of investigation issues and creating the data fixes required.

Implementation Consultant

• Jun 2016 - Mar 2017

Builds on my previous role by assigning me to personally lead client projects through the whole project life cycle (from design through to going live) and taking on a more client facing role.

Senior Implementation Specialist

• Jul 2011 - Jun 2016

Appointed to develop software platforms for major name clients seeking to gain capabilities around flexible benefits using a mixture of C#, HTML and CSS. Additionally, providing expert helpdesk and face-to-face support including detailed analytics and reporting on client data.

Regulated Complaints Officer

• Apr 2011 - Jul 2011

Appointed to check PPI claims based on the claim forms sent to HSBC and the original loan forms. If there was a claim, using tools setup in Excel the amount to be rewarded would be worked out. Appointed to check PPI claims based on the claim forms sent to HSBC and the original loan forms. If there was a claim, using tools setup in Excel the amount to be rewarded would be worked out.

Technology for Learning Intern

• Sep 2009 - Sep 2010

Appointed to lead a new research project designed to identify and define the educational benefits of virtual environments for university students. Appointed to lead a new research project designed to identify and define the educational benefits of virtual environments for university students.