Experience

Excel Translations Holdings, Inc.

• United States
• Translation and Localization
• 1 - 100 Employee

• Senior Project Manager

  • Feb 2010 - Present

  Manage translation projects for an ISO-certified Language Service Provider that specializes in offering excellent project management to clients in medical, software, and technical fields. Projects up to one year in length and including dozens of languages simultaneously. Coordinate and keep records of all phases of projects assigned. Serve as a chief liaison between salespeople, clients, in-house staff, and contracted vendors. Establish good relations with clients to ensure satisfaction and loyalty.• Serve as an effective Account Manager for several accounts. Receive new requests from clients and assemble quotes. Assess project scope and determine priority of workload. Assemble teams of translators, engineers, and desktop publishing specialists in accordance with timelines and budgets. Distribute project details and instructions in a clear manner. Communicate with vendors and clients during project life to ensure the project is proceeding as planned.• Perform QA of localized materials and prepare deliveries for clients. Maintain Translation Memories, glossaries, and style guides for each client.• Contribute to vendor recruitment, evaluation, and negotiation in order to increase profitability of projects.• Address translation and company issues such as technical limitations and risk management individually and as a team. Assess efficiency of project workflows. Provide support within the company for common IT and computer technology issues.• Ensure consistency and excellence in execution of each project. Comply with ISO requirements and conduct internal audits.• Promoted from Project Manager in 2010.

• Project Manager

  • Apr 2002 - Mar 2010



The GEO Group, Inc.

• United States
• Security and Investigations
• 700 & Above Employee

• Translation Coordinator

  • 2000 - 2001

  Managed translation projects for a Foreign Language service. Served as a chief liaison between salespeople, clients and vendors.• Assisted in quoting prices for projects. Outsourced work and job details to vendors. Assigned desktop publishing tasks to in-house resources. Proofread and prepared translations for formatting and client delivery. Coordinated and tracked interpretation assignments. Participated in vendor recruitment and evaluation.• Worked together with sales staff to foster good client relations via exceptional service and routine on-site meetings.• Addressed translation issues individually and as a team. Ensured consistency and excellence in execution of each project.