Experience

Gloveworx

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Client Experience Manager

  • Feb 2020 - Present



Equinox

• United States
• Health, Wellness & Fitness
• 700 & Above Employee

• Assistant General Manager

  • Dec 2017 - Feb 2020

  Operations: - Implement systems to ensure consistent member experience from club operations. - Oversee Front Desk, Facilities, Personal Training, and Group Fitness departments totalling over 100 team members. - Weekly audits of club standard operating procedures to guarantee company standards are being upheld. Financial: - Monitor P&L to gauge business trends. - Control employee and club costs to increase total margins. - Create engagement from new and existing leads… Show more Operations: - Implement systems to ensure consistent member experience from club operations. - Oversee Front Desk, Facilities, Personal Training, and Group Fitness departments totalling over 100 team members. - Weekly audits of club standard operating procedures to guarantee company standards are being upheld. Financial: - Monitor P&L to gauge business trends. - Control employee and club costs to increase total margins. - Create engagement from new and existing leads to drive total club revenue. Team/Staffing: - Host quarterly employee satisfaction forums to gauge employee pain points leading in increased retention. - Hire and develop department managers through weekly one on ones to ensure club has steady talent Show less Operations: - Implement systems to ensure consistent member experience from club operations. - Oversee Front Desk, Facilities, Personal Training, and Group Fitness departments totalling over 100 team members. - Weekly audits of club standard operating procedures to guarantee company standards are being upheld. Financial: - Monitor P&L to gauge business trends. - Control employee and club costs to increase total margins. - Create engagement from new and existing leads… Show more Operations: - Implement systems to ensure consistent member experience from club operations. - Oversee Front Desk, Facilities, Personal Training, and Group Fitness departments totalling over 100 team members. - Weekly audits of club standard operating procedures to guarantee company standards are being upheld. Financial: - Monitor P&L to gauge business trends. - Control employee and club costs to increase total margins. - Create engagement from new and existing leads to drive total club revenue. Team/Staffing: - Host quarterly employee satisfaction forums to gauge employee pain points leading in increased retention. - Hire and develop department managers through weekly one on ones to ensure club has steady talent Show less



SunLife Organics

• United States
• Food and Beverage Services
• 1 - 100 Employee

• General Manager

  • Jun 2016 - Dec 2017

  In charge for all in store components, including operational, financial and staffing needs. Operations: - In charge of all retail and product ingredient inventory management. - Responsible for period end inventories used for P&Ls. - Improved period Operational Evaluation average by 8% - Roll out all procedural changes store wide by utilizing in store infrastructure, Associate, Supervisor, Assistant Manager, General Manager. Financial: - Controlled Cost of Goods by… Show more In charge for all in store components, including operational, financial and staffing needs. Operations: - In charge of all retail and product ingredient inventory management. - Responsible for period end inventories used for P&Ls. - Improved period Operational Evaluation average by 8% - Roll out all procedural changes store wide by utilizing in store infrastructure, Associate, Supervisor, Assistant Manager, General Manager. Financial: - Controlled Cost of Goods by helping create a standardized system of product creation. - Managed Labor Cost by adjusting scheduling templates via review sales trends. - Monitored period and YTD financial needs by period P&L reviews. - Improved Cost of Goods 5% over the course 11 periods. - Improved Labor Cost from 4% over the course of 11 periods. Team/Staffing: - Conducted monthly employee evaluation of a staff of 30+ - Responsible for all hiring and on boarding processes. - Created a culture that was built around camaraderie which minimized employee turn around. - Helped standardized training system used companywide. - Developed Supervisors and Assistant Managers into greater positions through structured one on one development programs. Show less In charge for all in store components, including operational, financial and staffing needs. Operations: - In charge of all retail and product ingredient inventory management. - Responsible for period end inventories used for P&Ls. - Improved period Operational Evaluation average by 8% - Roll out all procedural changes store wide by utilizing in store infrastructure, Associate, Supervisor, Assistant Manager, General Manager. Financial: - Controlled Cost of Goods by… Show more In charge for all in store components, including operational, financial and staffing needs. Operations: - In charge of all retail and product ingredient inventory management. - Responsible for period end inventories used for P&Ls. - Improved period Operational Evaluation average by 8% - Roll out all procedural changes store wide by utilizing in store infrastructure, Associate, Supervisor, Assistant Manager, General Manager. Financial: - Controlled Cost of Goods by helping create a standardized system of product creation. - Managed Labor Cost by adjusting scheduling templates via review sales trends. - Monitored period and YTD financial needs by period P&L reviews. - Improved Cost of Goods 5% over the course 11 periods. - Improved Labor Cost from 4% over the course of 11 periods. Team/Staffing: - Conducted monthly employee evaluation of a staff of 30+ - Responsible for all hiring and on boarding processes. - Created a culture that was built around camaraderie which minimized employee turn around. - Helped standardized training system used companywide. - Developed Supervisors and Assistant Managers into greater positions through structured one on one development programs. Show less



Lolli & Pops

• United States
• Retail
• 100 - 200 Employee

• New Store Cordinator

  • Aug 2015 - Nov 2015

  - Responsible for gathering pre-opening information from all departments, coordinating onsite setup activities and conducting post opening follow-up. - Coordinate the support of multiple store openings happening at the same time - Assisting the DM in the recruitment process for the stores staff - Leading the store team in the setup of the store, including merchandise check in, visual merchandising including placement and layout according to schematics, office and backroom organization,… Show more - Responsible for gathering pre-opening information from all departments, coordinating onsite setup activities and conducting post opening follow-up. - Coordinate the support of multiple store openings happening at the same time - Assisting the DM in the recruitment process for the stores staff - Leading the store team in the setup of the store, including merchandise check in, visual merchandising including placement and layout according to schematics, office and backroom organization, signage placement and set up of registers, computers and other equipment as necessary. - Conducts follow up conversations with Senior Manager New Stores after the store is open to ensure that any unresolved issues are corrected.

• Chief Purveyor/General Manager

  • May 2014 - Aug 2015

  - Developed and coached a team that produced a 4.45% comp year over year - Maintained a 16% quarterly payroll budget by identifying business needs through hourly sales analysis - Received averaged quarterly score of 89.5% for secret shoppers by setting clear expectations through coaching so that every employee knew their role. - Raised the averaged quarterly DPC by 13.8% through educating staff on suggestive selling.