Experience

Stratus

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• IT Support Specialist

  • Mar 2022 - Present

  Support field technicians with EEG study Setup and Disconnect activity via phone or messaging app Perform unit equipment builds, repair, refurbishment, and user acceptance testing before deployment Perform EEG study data repair via HDD Raw Copy Tool and HxD Hex Editor when necessary Work trouble tickets as reported through FreshServices ticketing database

• Data Management Specialist

  • Feb 2019 - Mar 2022

  Irving, Tx Remotely assist field technicians with setup/disconnects of EEG and EKG studies.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Analyst

  • Jun 2001 - May 2017

  Irving, TX Data Delivery SME/POC for nationwide 50 million+ listing Directory Assistance (411) database platform. Responsible for facilitation of table changes, accuracy/integrity, and download activity. Primary duties included: oversight of listing data and geography table updates, ensuring data standardization and integrity, coordination with Field Operations for data accuracy and process improvements, developing reporting analytics, and assessment for system enhancements. My expertise in this field… Show more Data Delivery SME/POC for nationwide 50 million+ listing Directory Assistance (411) database platform. Responsible for facilitation of table changes, accuracy/integrity, and download activity. Primary duties included: oversight of listing data and geography table updates, ensuring data standardization and integrity, coordination with Field Operations for data accuracy and process improvements, developing reporting analytics, and assessment for system enhancements. My expertise in this field enabled me as a key resource for impact assessment and post implementation analysis of projects impacting 411 listings and geography data.

• Data Analyst

  • Jun 1999 - Jun 2001

  Irving, TX Supported the Senior Analyst with problems related to directory assistance database listing retrieval, listing rejects, and operator reported errors. Looked for trends with reported problems and made appropriate corrections.

• Business Sales Center Customer Service Representative

  • Jul 1996 - Jun 1999

  Denton,TX Assist customers with installation of new service, disconnection of service, and maintain existing accounts. Order activity to initiate, disconnect, and maintain service. Met sales objectives.