Chris Oney
Social Entrepreneur / IT Consultant at Self employed- Claim this Profile
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Bio
Craig Horton
Chris helped to lead an organization through the the maturation of its problem management processes. This included establishing criteria for what makes up a good root cause analysis and providing tools to track progress. As a part of his role, Chris worked directly with teams to understand what caused a failure and helped those teams put in place solid action plans to prevent reoccurrence. As a result of Chris's and the team's efforts, root cause analysis increased from covering 40% of severe events to 95% and reduced high severity issues by 32%.
Tim Huels
Chris was an outstanding addition to our Dallas Team. He was well liked by everyone and was our go-to person for technical solutions. He helped streamline many of our daily SOPs and was an Excel Spreadsheet prodigy! His communication was outstanding. The initiative he took to make my life easier as a CEO was extremely valuable. I’m grateful to have had someone of this caliber on our team and would absolutely recommend him for technical solutions, among other things. He’s truly an awesome guy both professionally and personally.
Craig Horton
Chris helped to lead an organization through the the maturation of its problem management processes. This included establishing criteria for what makes up a good root cause analysis and providing tools to track progress. As a part of his role, Chris worked directly with teams to understand what caused a failure and helped those teams put in place solid action plans to prevent reoccurrence. As a result of Chris's and the team's efforts, root cause analysis increased from covering 40% of severe events to 95% and reduced high severity issues by 32%.
Tim Huels
Chris was an outstanding addition to our Dallas Team. He was well liked by everyone and was our go-to person for technical solutions. He helped streamline many of our daily SOPs and was an Excel Spreadsheet prodigy! His communication was outstanding. The initiative he took to make my life easier as a CEO was extremely valuable. I’m grateful to have had someone of this caliber on our team and would absolutely recommend him for technical solutions, among other things. He’s truly an awesome guy both professionally and personally.
Craig Horton
Chris helped to lead an organization through the the maturation of its problem management processes. This included establishing criteria for what makes up a good root cause analysis and providing tools to track progress. As a part of his role, Chris worked directly with teams to understand what caused a failure and helped those teams put in place solid action plans to prevent reoccurrence. As a result of Chris's and the team's efforts, root cause analysis increased from covering 40% of severe events to 95% and reduced high severity issues by 32%.
Tim Huels
Chris was an outstanding addition to our Dallas Team. He was well liked by everyone and was our go-to person for technical solutions. He helped streamline many of our daily SOPs and was an Excel Spreadsheet prodigy! His communication was outstanding. The initiative he took to make my life easier as a CEO was extremely valuable. I’m grateful to have had someone of this caliber on our team and would absolutely recommend him for technical solutions, among other things. He’s truly an awesome guy both professionally and personally.
Craig Horton
Chris helped to lead an organization through the the maturation of its problem management processes. This included establishing criteria for what makes up a good root cause analysis and providing tools to track progress. As a part of his role, Chris worked directly with teams to understand what caused a failure and helped those teams put in place solid action plans to prevent reoccurrence. As a result of Chris's and the team's efforts, root cause analysis increased from covering 40% of severe events to 95% and reduced high severity issues by 32%.
Tim Huels
Chris was an outstanding addition to our Dallas Team. He was well liked by everyone and was our go-to person for technical solutions. He helped streamline many of our daily SOPs and was an Excel Spreadsheet prodigy! His communication was outstanding. The initiative he took to make my life easier as a CEO was extremely valuable. I’m grateful to have had someone of this caliber on our team and would absolutely recommend him for technical solutions, among other things. He’s truly an awesome guy both professionally and personally.
Credentials
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ITIL 2011 Foundation
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ITIL v3 Foundation
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Experience
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Self employed
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Denmark
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Information Technology & Services
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500 - 600 Employee
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Social Entrepreneur / IT Consultant
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Sep 2018 - Present
Partnering with small businesses and non-profits to address a wide variety of technology needs from purchasing, provisioning, technical support, vendor management, reporting and website design and maintenance. Partnering with small businesses and non-profits to address a wide variety of technology needs from purchasing, provisioning, technical support, vendor management, reporting and website design and maintenance.
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Sculpture Hospitality
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Dallas/Fort Worth Area
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Senior Solutions Engineer
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Oct 2015 - 2018
• Automated and optimized the production of inventory and profitability reports for clients using Excel and VBA. • Presented analytics to client senior management and led discussions to generate appropriate actions based on data. • Led the creation of the food inventory data gathering and reporting process. • Provided broad technical support as needed across the company. • Automated and optimized the production of inventory and profitability reports for clients using Excel and VBA. • Presented analytics to client senior management and led discussions to generate appropriate actions based on data. • Led the creation of the food inventory data gathering and reporting process. • Provided broad technical support as needed across the company.
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The Mediation Room
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Richardson, TX
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Independent Associate
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Nov 2014 - Oct 2015
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JPMorgan Chase & Co.
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United States
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Financial Services
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700 & Above Employee
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Problem Management, Vice President
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Aug 2012 - Sep 2014
• Drive continuous improvement in Problem Management through evangelization of the rewards of good problem management and education on proper problem management.• Eliminate recurrence of production-impacting incidents by leading reactive Root Cause Analysis reviews to identify true root cause, secondary issues and remedial actions.• Proactively eliminate production impacting incidents through identification of problem trends and development of Service Improvement Plans to address those trends. Show less
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Technology Resiliency Management, Vice President
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Sep 2011 - Aug 2012
• Improved the Investment Bank’s application resiliency through reporting and governance of Key Performance/Business Performance Indicators, identification of problematic applications and partnership with application owners on improvement initiatives.
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Change Management Lead
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Jul 2009 - Sep 2011
• Protected JPMorgan’s Investment Bank from outages by: reviewing proposed and scheduled changes; identifying stakeholders and ensuring their engagement and buy-in; recognizing and vetting potential conflicts with all stakeholders; utilizing my deep and broad technical knowledge to identify potential issues.• Led Senior Management discussions of upcoming major changes.
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Change Management Analyst
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Jul 2007 - Jul 2009
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Service Delivery Manager, Investment Bank Technology
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Mar 2003 - Jul 2007
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Digimarc
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United States
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Software Development
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100 - 200 Employee
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Application Development Manager
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Jan 2000 - Jun 2002
Hands-on manager of a development team including software developers and database administrators in support of digital watermarking technologies. Hands-on manager of a development team including software developers and database administrators in support of digital watermarking technologies.
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TV Guide
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United States
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Entertainment
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100 - 200 Employee
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Software Engineer / Software Development Manager / Director of Technology
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1996 - 2000
• Developed and maintained a variety of applications using PowerBuilder and MS SQL Server. • Performed a variety of roles from Developer, Database Administrator, QA Analyst, and Systems Administrator. • Promoted to lead a team of 4-8 responsible for full Software Development Life Cycle. Managed 5-10 simultaneous development projects. • Promoted to Director of Technology for TV Guide, Ad Sales. Managed software, hardware and development needs for all of Advertising Sales and TV Guide. • Developed and maintained a variety of applications using PowerBuilder and MS SQL Server. • Performed a variety of roles from Developer, Database Administrator, QA Analyst, and Systems Administrator. • Promoted to lead a team of 4-8 responsible for full Software Development Life Cycle. Managed 5-10 simultaneous development projects. • Promoted to Director of Technology for TV Guide, Ad Sales. Managed software, hardware and development needs for all of Advertising Sales and TV Guide.
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Education
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DataCamp
R Programming, Advanced Assessment -
1991 - 1995
Oklahoma State University
Bachelor of Science (BS), Computer Science -
1989 - 1991
The University of Tulsa
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