Experience

Energy Ombudsman

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Dispute Resolution Executive

  • Jun 2022 - Present

• Investigations Officer

  • Jul 2016 - Jun 2022

  Daresbury, Cheshire, United Kingdom Making impartial decisions based on evidence whilst creating fair remedies to settle the complaint.

• Enquiry Officer

  • Nov 2015 - Jul 2016

  Warrington, United Kingdom Complainants first point of contact to using an alternative dispute resolution service. Making decisions on whether they were suitable for using the service. Accurately summarising their complaints. Ensuring all documents were processed quickly to allow a smooth transition of the complaint to Investigation stage. Providing clear and concise instructions and expectations of the service.



Huntswood

• United Kingdom
• Financial Services
• 700 & Above Employee

• PPI Case Handler

  • Sep 2014 - Nov 2015

  Chester, United Kingdom - Working PPI complaints to the correct resolution following industry guidelines whilst working to targets in work production and quality. - Switching between 2 main work streams of First Review and Remediation whilst maintaining quality and productivity targets. - Speaking to customers on the telephone and understanding their complaint points and incorporating this into the complaint. - Issuing the Final Response Letter to the customer, making sure that it is correctly produced to… Show more - Working PPI complaints to the correct resolution following industry guidelines whilst working to targets in work production and quality. - Switching between 2 main work streams of First Review and Remediation whilst maintaining quality and productivity targets. - Speaking to customers on the telephone and understanding their complaint points and incorporating this into the complaint. - Issuing the Final Response Letter to the customer, making sure that it is correctly produced to maintain both the high expectations of the customer and the bank. Show less



Equiniti

• United Kingdom
• Financial Services
• 700 & Above Employee

• PPI Case Handler

  • Jul 2012 - Sep 2014

  Chester, United Kingdom - Working PPI complaints to the correct resolution following industry guidelines whilst working to targets in work production and quality - Adapting quickly and showing versatility when asked to integrate into new positions within the complaint department, including being chosen to represent the client in a call centre position to deal with queries because of previous experience. Which has led to extensive knowledge in all areas of PPI complaints. - Integrating into an internal team for… Show more - Working PPI complaints to the correct resolution following industry guidelines whilst working to targets in work production and quality - Adapting quickly and showing versatility when asked to integrate into new positions within the complaint department, including being chosen to represent the client in a call centre position to deal with queries because of previous experience. Which has led to extensive knowledge in all areas of PPI complaints. - Integrating into an internal team for 6 months and exceeding targets - Being chosen to help the client organise a one off project which needed urgent attention in order to comply with regulation, which involved the planning and co-ordination of fellow team members. Show less



The Adecco Group

• Switzerland
• Human Resources Services
• 700 & Above Employee

• Customer Care Advisor

  • Jun 2011 - Jul 2012