Experience

HM Revenue & Customs

• United Kingdom
• Government Administration
• 700 & Above Employee

• Deputy Head of PR

  • Nov 2022 - Present

  Supporting the delivery of HMRC’s campaigns and PR, with a focus on compliance and business focused issues

• Deputy Head of National News

  • Jul 2020 - Nov 2022

  I oversaw two press desks within the press office and was the press single point of contact for HMRC's Permanent Secretaries and manage all media and comms related to them. I worked across the 18 months of HMRC's response to the COVID-19 pandemic and implementation of the government's financial support schemes. I oversaw press relating to the furlough scheme and associated compliance issues. I also worked on changes to HMRC's pay and contracts in early 2021, and the return to office plans and implementation. Show less

• Senior Press Officer

  • Aug 2018 - Jul 2020

  Lead press officer for law enforcement issues, including money laundering, criminal and civil investigations undertaken by the department and internal governance, family issues, such as child benefit, tax credits and Tax-Free Childcare, as well as National Minimum Wage, student loans and taskforces.

• Senior Social Media Delivery Manager

  • Sep 2017 - Aug 2018

  On maternity cover and promotion to the social media team at HMRC. My responsibilities included: - Community management of social channels, principally Twitter.- Leading the digital and creative content input for major campaigns and announcements.- Working with the marketing department to align social media with marketing campaigns.- Generating social media campaigns which align with HMRC’s corporate and business priorities. - Developing long term channel strategies based on insight and KPIs.- Promoting and protecting HMRC’s brand on social. Show less

• Digital Press Officer

  • Nov 2015 - Sep 2017

  Worked in HM Revenue & Customs press office as digital lead. I sit in both the press office and social teams, principally overseeing Twitter and Flickr as well as Facebook and LinkedIn. My responsibilities included:- Day to day running of HMRC’s corporate and press office Twitter accounts and oversight of the dedicated customer support account.- Publishing HMRC news stories and press releases to the government’s website.- Social listening to look out for reputational issues, arising press issues, customer service trends and online stories of concern as they appear.- Leading the digital and creative content input for major announcements and communications. - Working with the marketing department to align social and marketing campaigns.- Being the contact for all social media issues which arise within HMRC and its staff, including the Chief Executive and Executive Chair’s offices, Director Generals and other officials. Show less



Foreign, Commonwealth and Development Office

• United Kingdom
• Government Administration
• 700 & Above Employee

• Communications Manager

  • Feb 2022 - Apr 2022

  Seconded to the Surge Team in the FCDO's Crisis Management Directorate to work on the Russia/Ukraine crisis. Worked on the communications from the government before the invasion, when the invasion happened and the subsequent actions, including working on sanctions announcements of Russian entities designated by the British Government. Seconded to the Surge Team in the FCDO's Crisis Management Directorate to work on the Russia/Ukraine crisis. Worked on the communications from the government before the invasion, when the invasion happened and the subsequent actions, including working on sanctions announcements of Russian entities designated by the British Government.



Roman Catholic Diocese of Westminster

• Communications Assistant

  • Aug 2014 - Aug 2015

  Managing the internal and external communications for the Diocese of Westminster, including handling press enquiries and social media presence across a range of platforms. Also help with publication of diocesan newspaper and ad clerum and branding and design work.

• Communications Intern

  • Sep 2013 - Jul 2014

  Managed the internal and external communications for the Roman Catholic Diocese of Westminster including press relations, crisis management and publications.