Senior QA Engineer

• Feb 2016 - Present

QA Engineer III

• Feb 2016 - Present

• Started on the software (StackVision) testing team with 10+ members of the team and moved up to be the only QA Engineer testing the firmware and hardware (8864) becoming a SME on the firmware• As part of being the Subject Matter Expert, not only did I test new features and bugs in the firmware, I also did Tier 2 support calls for the firmware to help our customers when it was out of our support teams depth.• Through bug tracking and new feature creation for the product I learned technical writing skills to write documentation and user guides on how to use our products so anyone can understand.• Working in a Scrum/Agile environment with two to three week sprints with software and firmware releases every three months• Used software including Linux, Python, Salesforce, Microsoft DevOps, Visual Studio, SQL Server, TFS, Microsoft Teams Show less

Quality Assurance Engineer III

• Sep 2013 - Aug 2015

• QA Tested parking and tolling software and hardware/firmware including user acceptance, smoke, sanity and regression testing • Creating and testing of bugs/defects using Microsoft Visual Studio Team Foundation Server and Jira • Creating and ran test cases based off of User Stories as well as created ad-hoc tests for full testing coverage • Ran SQL queries to test database and verify data integrity • Working in a Scrum/Agile environment with sprints ranging from one week to one month • Used software including Microsoft Test Manager, Jira, Microsoft TFS, HP Quality Center, Visual Studio, SQL Server, Linux, Wireshark…. Show less

Technical Engineer

• Nov 2004 - Jul 2013

• “Go to guy” for all stream player and miscellaneous hardware needs for the Austin location • Designed and maintained new modulated cable systems for all company locations • Designed and implemented long duration “burn in” stations for stress testing of our Set Top Box software and hardware • Was in charge of building and maintaining modulated stream players, consisting of PC maintenance and repair for Windows and Linux systems • Travelled to customer sites and worked directly with customer to help with end user testing and attended technical conventions to learn more about products in the field • QA Tested the software and hardware of Set Top Boxes including user acceptance, load and regression testing • Created test plans and used Python scripting to do automated test scripts for QA testing as well as manual testing • Used software including TeraTerm, HP Quality Center, Python, JIRA, Sharepoint, RedRat, SQL, Linux… Show less

Tablet Repair Specialist

• Oct 2002 - Nov 2004

• Certified Computer Service Repair Technician • Component level computer repairs on tablet PC including replacing CPUs, hard drives, memory, LCDs, touchscreens, motherboards and motherboard components • Tested and performed Quality Assurance on repaired tablet PC • Certified Computer Service Repair Technician • Component level computer repairs on tablet PC including replacing CPUs, hard drives, memory, LCDs, touchscreens, motherboards and motherboard components • Tested and performed Quality Assurance on repaired tablet PC

Contract Computer Repair and Install

• Oct 2001 - Mar 2003

• Responsible for Desktop and notebook computer repair • Handled Technical Support, Data Migration and Software Testing • Installed multiple computers, thin clients and peripherals • Responsible for Desktop and notebook computer repair • Handled Technical Support, Data Migration and Software Testing • Installed multiple computers, thin clients and peripherals