Experience

Hitachi Construction Machinery Zambia

• Zambia
• Agriculture, Construction, Mining Machinery Manufacturing
• 1 - 100 Employee

• • Mar 2020 - Present

  Provide service support on technical enquiries and technical problems on machines to resolve product issues for customers in Zambia and Malawi.Investigate Field Information Reports (FIR) to identify notifications of serious problems.Provide technical support to all external customers and conduct continuous monitoring of service and product qualityAssist the assessment of failed components and work with Reman Factory for the cause of failure and improvement.Conduct Wearcheck Oil analysis reports and provide technical solutions to the CustomersPersonal development plan developed for team members annuallyTraining needs submitted within a specified time frameCoaching and counselling conducted to meet individual needsMaintain a cordial relationship with the customersAttend to queries and ensure they are resolved to meet the satisfaction of the Customer/Company Show less

• • Jun 2018 - Mar 2020

  To ensure an effective support for all Excavators & Dump Trucks & Wheel Loader machineries to clients.To ensure an effective support for all machineries to clients - Report to GM Operations• Assist with technical enquiries and technical problems with machines to resolve product issues.• Investigate into field information reports to identify notifications of serious problems.• Determine the cause of problems and submit Field Information Report to factory to assist customer and provide accurate feedback.• Receive and inform service bulletin instructions & make a plan/manage to ensure compliance.• Provide technical support to customers (verbal and physical) to ensure products operate continuously.• Provide technical support to all external customers and conduct continuous monitoring of service and product quality• Perform any ad-hoc projects on request• Collecting components change-out history/tracking and ensure updating.• Assist the assessment of failed components and work with Reman Factory for the cause of failure and improvement. Show less



Cummins Zambia Ltd

• Kitwe

• Area Manager-Mining

  • Jun 2012 - Apr 2018

  My main duties as Area Manager-Mining at Cummins are supporting all OEMs and Mines with aftersale service provision, parts support and managing Techincians on site. Also to meeting the companies AOPs. My main duties as Area Manager-Mining at Cummins are supporting all OEMs and Mines with aftersale service provision, parts support and managing Techincians on site. Also to meeting the companies AOPs.



Cummins Zambia

• • Sep 2010 - Jun 2012

• • Oct 2009 - Sep 2010