Christopher Musty
System Administration Specialist at Streamvision Guest Entertainment Solutions- Claim this Profile
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Bio
Credentials
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Certified Solutions Architect Associate
Amazon Web ServicesNov, 2017- Sep, 2024
Experience
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Streamvision Guest Entertainment Solutions
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Australia
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Information Technology & Services
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1 - 100 Employee
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System Administration Specialist
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May 2021 - Present
Management and oversight of company infrastructure including cloud, on premise and distributed platforms. Development and deployment of solutions for security, disaster mitigation, recovery, compliance, distributed access, maintenance, content distribution, automation, monitoring, analytics, reporting, knowledge management, communications, standardisation, cloud strategy and continuity. My focus on continuity ensures that the company's operations run smoothly and efficiently. Management and oversight of company infrastructure including cloud, on premise and distributed platforms. Development and deployment of solutions for security, disaster mitigation, recovery, compliance, distributed access, maintenance, content distribution, automation, monitoring, analytics, reporting, knowledge management, communications, standardisation, cloud strategy and continuity. My focus on continuity ensures that the company's operations run smoothly and efficiently.
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Flip Australia
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Australia
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Telecommunications
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1 - 100 Employee
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Senior Technical Lead / Service Manager
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Jun 2020 - May 2021
Oversaw level 1/2/3 helpdesk and technical operations bringing effective and measurable improvements in efficiency, time to action, time to resolve and customer satisfaction. Final escalation acting on behalf of the support team for multiple solution partners. Integrated monitoring, automation, reporting and support systems that improved information flow and maintained KPI's. Provided technical guidance to the business through technology partners including Layer 2/3 network providers, the NBN stack, information and analytics requirements, software integrations and general business infrastructure solutions.
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Digital Technologist / Solution Architect
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Dec 2017 - Dec 2019
Oversaw architecting and management of all technology platforms end-to-end delivery, including digital signage networks, infrastructure, operating systems, and integrations development. Managed level 2-3 helpdesk and final escalation employing high-level technical expertise required to solve complex product issues. Instigated automation and enforced compliance, best security practices, policies, and knowledge management. Developed and implemented hybrid and cloud mitigation strategies to alleviate disaster and downtime. Fronted change and knowledge management while providing well-informed advice on cloud strategy, disaster mitigation, and continuity.
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Luxottica
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Italy
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Luxury Goods & Jewelry
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700 & Above Employee
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Telecommunications Manager / Helpdesk Manager
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Sep 2012 - Dec 2017
Spearheaded NBN and VoIP rollout processes and established consistent overall customer service experience through coordinating continuous EFTPOS, fax, and PSTN service updates and retained network capability with latest technology. Managed Cisco Meraki platform functions, including steering level 2-3 helpdesk and telecommunication support systems, establishing BAU KPI’s, strategies, reporting, and knowledge management systems. Conducted research on current trends to identify potential risks, explore areas of improvement, and implement cost-effective mitigation solutions. Established solid relationships with vendors, contractors, and relevant stakeholders.
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ECL Group Ltd
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New Zealand
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IT Services and IT Consulting
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100 - 200 Employee
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Senior Technical Lead
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Feb 2007 - Sep 2012
Managed Field technicians, technical installations, and stock to facilitate responses to changing business requirements. Piloted business operations such as overseeing change and knowledge management, learning methodologies, resources, preparing and delivering reports to management and stakeholders. Improved production, minimised operation costs, and enhanced asset utilisation and overall equipment effectiveness by establishing and implementing systems and processes to reduce downtime. Implemented BAU systems which improved efficiency, enhanced consistency, and provided confidence to field technicians to deliver on established KPI’s. Initiated investigations and instigate procedural change based on incidents.
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Holman Engineering
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Australia
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Electronics Technician
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Mar 2002 - Dec 2007
Holman Engineering are an award winning small business providing electronics, software and mechanical installations to a wide range of businesses from retail to government. I was involved in the full lifecycle of projects as well as maintaining existing clients. My role was wide and varied including fabrication, electronics repairs, field service and manufacturing. Whilst there I managed to work on projects from City Rail, Woolworths, Major Shopping Centers and even well known brands like Goldstein. I fabricated many signs still around today including Woolworths truck management system, Sydney University and probably every train station in the cityrail fleet.
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Sound Equipment Technician
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Jan 2001 - Mar 2002
The PA People are one of Australia’s largest installers of high end audio equipment for stadiums, churches, auditoriums and world class facilities like the Sydney Opera House. Comtech (a small Mudgee based company) had an ongoing relationship with PA People to install and commission some of their largest projects. I joined as a contractor and quickly found myself among some of the most expensive and high profile installations in Australia. Some of my achievements were working on sound control rooms at Lang Park Stadium, Sydney Olympic Park, Sydney Opera House and learning from the industries best sound engineers.
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Ulan Coal Mines
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Australia
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Mining
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1 - 100 Employee
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Mechanical Engineering Apprenticeship
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Jan 1997 - Jan 2001
One of the most valuable experiences in my life which developed my personal and technical skills. I.T. as we know it today was in its infancy then, yet electronics accounted for 25% of the course material and brought me into my current field. In my time I maintained the longest "longwall" underground coal mine in Australia, serviced 120 tonne (bucket capacity) draglines and provided simple to implement solutions that reduced operating costs on machinery - the very premise of my current role in technology!
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Education
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2003 - 2007
Western Sydney University
Electrical Engineering -
1997 - 2001
Kurri Kurri Tafe
Diploma Mechanical Engineering (Heavy Machinery), Applied Mechanical Engineering
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