Chris Morrow
Sr. Helpdesk Technician at Emergent BioSolutions- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+
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CompTIA Network+
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Experience
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Emergent BioSolutions
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United States
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Biotechnology Research
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700 & Above Employee
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Sr. Helpdesk Technician
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2011 - Present
• Provide technical support of PC’s, laptops, attached peripherals, and software for all users. • Image computers, both PC’s and laptops, using Microsoft System Center Configuration Manager (SCCM) and then deploying the newly imaged systems to new users or as needed to replace outdated systems and/or resolve issues with existing systems. • Set up new user accounts in AD. This includes the user’s email in Exchange and granting the users access to secure network folders using AD group membership. • Create and Edit AD group memberships and secure folders. • Set up and configure VOIP phones using Cisco Call Manager and Unity. • Mobile phone administration and support, including ordering, setup, and maintenance of phones and MiFi devices through primarily Sprint and Verizon, but also with other carriers. • Work with members of various departments relating to IT projects. • Assist in training new HelpDesk team members and providing assistance until they are fully integrated into the support team. • Assist with computer, phone, and peripheral moves. • Part of a global HelpDesk team which utilizes the ServiceNow electronic ticketing system to track all incoming requests and projects. One of the administrators of the ServiceNow. • Back-up SAP support for user maintenance, including role maintenance. • Experience working with and training on Global Standard Operating Procedures (GSOPS) and adhering with FDA regulations and working on validated systems in laboratories. • Windows XP / 7, Office 2003 / 2007 / 2010 / 2013 Show less
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PHNS, Inc. (Precision LVT, LLC)
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Lansing, Michigan Area
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IT Contract Technician
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2010 - 2011
• Image hard drives as part of a computer operating system upgrade throughout the Ingham Regional hospitals and clinics. • Configure the drives as needed for each system being upgraded to Windows XP Pro. • Install memory upgrades as needed on the systems being upgraded. • Set up and configure printers for miscellaneous users. • Move computer equipment. • Assist the Project Lead as needed. • Image hard drives as part of a computer operating system upgrade throughout the Ingham Regional hospitals and clinics. • Configure the drives as needed for each system being upgraded to Windows XP Pro. • Install memory upgrades as needed on the systems being upgraded. • Set up and configure printers for miscellaneous users. • Move computer equipment. • Assist the Project Lead as needed.
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IT Network/Desktop Technician
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2003 - 2010
• Provide technical support of PC and network related hardware, software and desktop infrastructure and ensure all users have fully functional systems, software, and peripherals in order to complete their assigned duties.• Purchase and maintenance of all computer related items including systems, servers, printers, network devices, and all peripherals.• Build, deploy, and maintain all computers, laptops, and servers.• Build, deploy, and maintain miscellaneous virtual systems and servers using VMWare.• Software installations on computers, laptops, and servers• Windows XP / 7 / Server 2003, Office 2003 / 2007• Administer and maintain the corporate Barracuda 310 and 410 web filters.• Active Directory user maintenance and support.• Resolve electronic incident reports (iSupport) involving computers, servers, hubs, switches, printers, and network attached devices. This included the diagnosis, correction, installation or reinstallation of software and devices.• Administer and maintain the iSupport tracking system and server.• Installation of new hardware, physical relocation of equipment, and return or disposal of defective or unneeded hardware.• Phone support for access to the web portion of the website for agents and policyholders.• Software licensing purchasing and tracking as well as asset inventory tracking.• Website maintenance…both internal and external sites• Remote support for the off-site users by phone & with the use of WebEx• Imaging of computer systems using Norton Ghost Show less
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IT Assistant
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2000 - 2003
• Miscellaneous clerical work assigned by the manager of IT• Purchase of all computer related items including systems, servers, printers, network devices, and all peripherals.• Software media inventory cataloging• Provide monthly reports to managers and supervisors of open work tickets• Basic computer and laptop maintenance• Phone support for access to the web portion of the website for agents and policyholders.
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Education
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1989 - 1990
Lansing Community College
Media Technology -
Lansing Community College
Community
