Experience

Menzies Aviation

• Australia
• Airlines and Aviation
• 200 - 300 Employee

• Operations Coordinator

  • Apr 2010 - Present

  This role is responsible for the allocating of flights to be refueled on behalf of two major oil companies. Arranging the refueling of aircrafts, ensuring that the aircraft are done in the scheduled time and that they can achieve their on time departure. Being highly skilled in running a shift with a high number of work force. Operate multiple company systems and identify any changes that could cause off schedule or potential delays to the refueling of aircraft. Interacting with multiple airlines and ground handling agents, to obtain vital information regarding aircraft uplift requirements. Monitor and gather information from versus sources to complete flight progress reports. Anticipate and/or react to disruption, adverse weather conditions or other unplanned events. Be the first point of contact for external companies and agencies for general enquiries, being able to deliver excellent communications. Be proactive and able to forward plan and having the ability to priorities work load under pressure. Producing operational data weekly forecasting excel repots as requested by oil company. Working closely with others, obtain and build airline scheduling and creating daily fueling programs, including making sure there is the correct amount of staffing on per shift. Ensure all the provisions of health and safety legislation and any other legislation and regulations governing the work of staff are fully complied with. Ensure the accurate and timely reporting of accidents and near-misses are all logged correctly. Qualified fire marshal. Full airside driving license held. Show less



Apcoa Parking

• United States
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2008 - Mar 2010

  I worked as a customer service representative, the key roles involved Booking in customers Verifying paperwork Planning ahead to provide designated slots for incoming and outgoing customers Arranging collection of outgoing customers in time order Provided the best meet and greet customers would expect. Publish daily movement reports to management. I worked as a customer service representative, the key roles involved Booking in customers Verifying paperwork Planning ahead to provide designated slots for incoming and outgoing customers Arranging collection of outgoing customers in time order Provided the best meet and greet customers would expect. Publish daily movement reports to management.



Servisair

• Angola
• Airlines and Aviation
• 1 - 100 Employee

• Passenger Service Agent

  • Feb 2004 - Sep 2008

  I worked as a passenger service agent and Supervisor/Team Leader on a number of charter and schedule airlines & scheduled customer airline contacts. The duties included Checking in passengers & luggage Customer service Help passengers with queries on arrange of different subjects Completing flight reports Using systems such as Kadaco Boarding procedures at departure gates Announcing over a PA system clear instructions for passengers Arranging the correct paperwork is prepared and completed for flight crews Worked in direct contact with flight dispatcher and gate staff Running the daily shift and managing the work force. Show less



Excel Airways

• Airlines and Aviation
• 1 - 100 Employee

• Airline Customer Service Agent

  • Feb 2006 - Sep 2007

  Working for Excel Airways consists of being customer facing at airport check-in and at the departure gate. solving problems from ticketing issues/ Seating issues to baggage problems. Being able to provide the customer with the best customer service experience possible from the minute they arrived, till the moment they departed. Working alone side third party handling agents to ensure smooth operation. Skills such as airline ticketing and data processing. Working for Excel Airways consists of being customer facing at airport check-in and at the departure gate. solving problems from ticketing issues/ Seating issues to baggage problems. Being able to provide the customer with the best customer service experience possible from the minute they arrived, till the moment they departed. Working alone side third party handling agents to ensure smooth operation. Skills such as airline ticketing and data processing.