Experience

Anthem Community Council

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Resale and Disclosure Specialist

  • Jul 2022 - Present



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Underwriter

  • Nov 2020 - Jun 2022

  • Performed risk assessments on potential loan recipients based on credit rating, borrowing history, and other specific risk factors. Assisted peers with technical underwriting issues and questions. • Evaluated Procedures and Policy daily to ensure applications are reviewed with the most update to date information and provide the best experience for all parties associated with transactions.

• Mortgage Loan Processor

  • Jun 2017 - Nov 2020

  ● Became a subject matter expert with the loan process and cultivated positive relationships to create a better customer experience internally and externally.● Helped clients to understand the terms of the best loan suited for them and their lifestyle.● Worked to adhere to all criteria established by policies when resolving issues.● Actively led 10+ training classes of new employees with demonstrations of efficient processes and workflows to create easier learning experience.● Collaborated with the senior management to define goals and establish a timeline and plan to achieve them for process changes and increase production.● Provided assistance to senior management by working reports for loan and process accuracy to ensure the business unit was performing efficiently. Show less



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Loan Processor

  • Jul 2016 - Jun 2017

  • Worked with multiple departments and vendors to provide a smooth borrower experience. • Evaluated guidelines and policy to ensure the proper handling of loan files. • Assisted in reducing cycle time for loans processed ● Collaborated with other teams and departments to ensure exceptional customer service with the delivery of Home Equity Loans. ● Partnered with the senior project manager to define project goals for the launching of the processing team and establish a timeline and plan to achieve efficient loan processing.● Piloted Discover Home Equity Loan Processing Team in July 2016.● Took the lead on 4 training classes of new employees with demonstrations of efficient processes and workflows to create easier learning experience.● Actively researching guidelines and policy to ensure the proper handling of loan files. Show less

• Home Equity Support Specialist

  • Jan 2015 - Jun 2016

  • Used analytic skills to assess accuracy of verification and data. • Review funding packages as received for compliance with company guidelines • Investigated situations when funds were not received by customer. • Worked with third parties to coordinate the transaction of funds. • Utilized Excel Skills when building trackers and pipeline management tools for my team.● Collaborated with other teams and departments to ensure exceptional customer service with the delivery of Home Equity Loans. • Reviewed loan estimate and closing disclosure for accuracy and completeness, sharing comprehensive updates with stakeholders to ensure alignment and facilitate timely decision-making. Show less

• Customer Service Rep

  • Jan 2013 - Jan 2015

  • Met and exceeded all necessary goals and quotas for stat requirements. • Provided quality customer service interaction with every call. • Promoted the company's name by being an advocate for the company.