Experience

AutoNation Cadillac Port Richey

• United States
• Automotive
• 1 - 100 Employee

• Cadillac VIP Liasion

  • Oct 2016 - Present



Village Cadillac Toyota

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Cadillac Product Specialist

  • May 2016 - Present



Dimmitt Automotive Group

• United States
• Retail
• 1 - 100 Employee

• VIP Guest Manager

  • Jul 2015 - Present



AT&T/TEKMARK GLOBAL TEMP

• Project Manager

  • Aug 2007 - Jul 2009

  Provide for a positive customer experience through a planned service interruption by customer notification and tracking the asset at the customer level. Charged with project coordination of AT&T's Cisco replacement project. Provide notification to all customers and/or AT&T Service Managers with an AT&T asset that will be impacted by the project. Worked to notify the customer/service manager within the MRG notification guidelines (48 hours before the scheduled date and time of the work). Respond to customer/service management's technical questions regarding the scheduled work. To date the the project has touched over 35,000 customer circuits and called for the notification of each of the customers. MRG interface from internal AT&T and external compainies, e.g. the Local Access Providers (LAPS) for network grooming, restoration, emergency maintenance, cable upgrades facility rolls, and proactive maintenance. Show less



Edward Jones

• United States
• Financial Services
• 700 & Above Employee

• IS/NETWORK PROVISIONER

  • Apr 2006 - Jul 2007

  In charge of converting our satellite offices over to a T1/ADSL platform using AT&T as our Lec. In charge of all coordination of dispatch tech's out to the prem to do the conversion. Involved in communication with the third party vendors to do cabling at the branch and ordering and managing the branch equipment. I also maintained the branch assets using SharePoint. My team has also successfully converted 9000 branches in a little over a 6 month time In charge of converting our satellite offices over to a T1/ADSL platform using AT&T as our Lec. In charge of all coordination of dispatch tech's out to the prem to do the conversion. Involved in communication with the third party vendors to do cabling at the branch and ordering and managing the branch equipment. I also maintained the branch assets using SharePoint. My team has also successfully converted 9000 branches in a little over a 6 month time



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• LNP Specialist

  • Oct 2005 - Apr 2006

  In charge of customer orders to port service over to our platform. Perform switch scrubs and load and concur numbers with npac on a daily basis using soa platform. I also work with TT management to troubleshoot problems with cust ports. In charge of customer orders to port service over to our platform. Perform switch scrubs and load and concur numbers with npac on a daily basis using soa platform. I also work with TT management to troubleshoot problems with cust ports.



Verizon Business

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• CPE Order Specialist

  • Feb 2005 - Oct 2005

  In charge of entering orders for customer premise equipment. This includes order entry, order scrubbing and auditing pricing for the customer using Activation Manager and F&E, Tcoms. In charge of entering orders for customer premise equipment. This includes order entry, order scrubbing and auditing pricing for the customer using Activation Manager and F&E, Tcoms.



Xspedius Communications

• Telecommunications

• Special Projects Manager/Provisioner III

  • Mar 2003 - Sep 2004

  In charge of managing capacity on the network and also tested new program implementations for our current software programs at our company. Designed the circuit to the end user for our customer orders. I also handled issues concerning missed service appointments or installs of service for our customers and or defective equipment at the customer premise. In charge of managing capacity on the network and also tested new program implementations for our current software programs at our company. Designed the circuit to the end user for our customer orders. I also handled issues concerning missed service appointments or installs of service for our customers and or defective equipment at the customer premise.



Mpower Communication

• Special Projects Manager/Escalations Manager

  • Jan 2002 - Feb 2003

  In charge of large network capacity projects. I am currently working with Director level Management and assisting them with capacity issues. Currently I am on a large conversion project which includes opening MACD orders, sending loop disconnects To all of the Ilec's and managing the order through completion. Ie: Sprint, BellSouth, Ameritech, Verizon and Pac Bell. I have circuit design experience with T1's and Ds3's PVC's and Frame relay. I have provisioning experience as well. In charge of large network capacity projects. I am currently working with Director level Management and assisting them with capacity issues. Currently I am on a large conversion project which includes opening MACD orders, sending loop disconnects To all of the Ilec's and managing the order through completion. Ie: Sprint, BellSouth, Ameritech, Verizon and Pac Bell. I have circuit design experience with T1's and Ds3's PVC's and Frame relay. I have provisioning experience as well.



Intermedia Communications

• Circuit Designer/Provisioner

  • Aug 2000 - Aug 2001

  In charge of designing orders for the voice network, frame relay using the Intermedia platform for design and designing the frame relay network. In addition, I am responsible for sending the Special Access ASR to the LEC company for end user access. For the last 4 months I have been involved in special projects for the data design team. In charge of designing orders for the voice network, frame relay using the Intermedia platform for design and designing the frame relay network. In addition, I am responsible for sending the Special Access ASR to the LEC company for end user access. For the last 4 months I have been involved in special projects for the data design team.



MCIWorldcomTelecom

• Circuit Designer

  • Sep 1997 - Aug 2000

  Responsible for completing orders for service to be provisioned and designed in the MFS side of the house for Worldcom Inc. Sent out the LOR to the LEC companies who requested routing service to complete the circuit and, in addition, sent the CLR/DLR to operations for the California cities. Worked primarily with DS1's and DS0's for the design side of the house using, BOSS, TCOMS and Responsible for completing orders for service to be provisioned and designed in the MFS side of the house for Worldcom Inc. Sent out the LOR to the LEC companies who requested routing service to complete the circuit and, in addition, sent the CLR/DLR to operations for the California cities. Worked primarily with DS1's and DS0's for the design side of the house using, BOSS, TCOMS and



Southwestern Bell Wireless

• Area Manager

  • May 1997 - Sep 1997

  Managed the Kiosk for SWB for which my duties included, but were not limited to the upkeep, ordering and maintenance of all the inventory and supplies for the kiosks; submitting of payroll; handling all debit cards; and the providing of technical support, troubleshooting and problem solving to customers. Managed the Kiosk for SWB for which my duties included, but were not limited to the upkeep, ordering and maintenance of all the inventory and supplies for the kiosks; submitting of payroll; handling all debit cards; and the providing of technical support, troubleshooting and problem solving to customers.



Direct Cellular (Southwestern Bell)

• Administrative/Store Manager

  • May 1996 - May 1997

  Managed the retail store for Direct and responsible for all of store operations, customer service and administrative functions. Qualified and educated customers according to their specific needs. Well versed in a wide variety of wireless equipment and services. Managed the retail store for Direct and responsible for all of store operations, customer service and administrative functions. Qualified and educated customers according to their specific needs. Well versed in a wide variety of wireless equipment and services.



Cellstar Communications (Southwestern Bell)

• Assistant Manager

  • Jan 1996 - May 1996

  Managed the cellular market for the St. Louis region. Proficient with the Southwestern Bell Mobile Systems cellular market and worked directly with the area manager to assist in keeping the market running smoothly. Managed the cellular market for the St. Louis region. Proficient with the Southwestern Bell Mobile Systems cellular market and worked directly with the area manager to assist in keeping the market running smoothly.



AT&T Phone Center

• Communications Associate

  • Jun 1993 - Jan 1996

  Sales of all communication equipment offered by AT&T's Consumer Products, Business and Cellular divisions. Qualified and educated customers according to their specific needs. Responsibilities included all store operations, customer services, and administrative functions. Sales of all communication equipment offered by AT&T's Consumer Products, Business and Cellular divisions. Qualified and educated customers according to their specific needs. Responsibilities included all store operations, customer services, and administrative functions.