CEO - Live Communications Pty Ltd T/as UPTI

• Apr 2023 - Present

As CEO for the Group across global sites in Australia, the US & NZ I am responsible to develop and implement the organisation’s Strategic Direction, setting a journey of technology enabled innovation including disruptive technologies and emerging business models.Key Responsibilities include:• Advice to the Chairman & Board• Strategic sourcing and commercial negotiation• Group Platform & End User Security (CISA/CISSP & IRAP)• Customer Security Consultation• Advice to the Executive team• Portfolio Management• Disaster Recovery Planning• Driving Strategic Sales• Partners, Vendors & Supplier Management• Service Delivery • Staff Mentoring About YABBIT ..'YABBIT'​ is your Cloud Hosted Telephony platform. Its the one that has intelligence and brings you into digital transformation. A Square peg in a Square hole rather than one size fits all.YABBIT UC is a geo redundant 99.999% Up Time powered platform like no other with Contact Center, Multi-site solution hosted in Australia supported skilled engineers on High Availability server platforms. Private SIP trunks ported directly drive real savings compared to Big Telco. We play nice with others and work closely with your IT supporters. YABBIT also integrates with TEAMS adding 200 features to the 36 Team offers. We can take this to the next level without the limitations evident in current versions.With more than 50 years of experience in Telco PBX systems we take Voice & Video to a level that IT Companies won't be at for years to come. Contact us now to learn more about our deep CRM integrations, Call Analytics, Real Time Reporting, Customized Training and Industry first products launching in 2022. Show less

CIO - Live Communications Pty Ltd T/as UPTI

• Jul 2021 - Apr 2023

As CIO for the Group across global sites in Australia, the US & NZ I am responsible to develop and implement the IT Strategy aligned to the organisation’s Strategic Direction, setting a journey of technology enabled innovation including disruptive technologies and emerging business models.Key Responsibilities include:• Advice to the CEO & Chairman• Driving continual improvement service delivery, risk management whilst driving efficiencies• Increasing the use Technology and information/knowledge management• Strategic sourcing and commercial negotiations for IT products and services• Group Platform & End User Security (CISA/CISSP & IRAP)• Provide Customer security consultation• Advice to the Executive team• Driving rapid technology change• Projects and Portfolio Management• Disaster Recovery Planning• Driving Strategic Sales• On Boarding of Partners, Vendors & Suppliers• Service delivery management• Staff Training, Mentoring & Support'YABBIT'​ is your Cloud Hosted Telephony platform. Its the one that has intelligence and brings you into digital transformation. A Square peg in a Square hole rather than one size fits all.YABBIT UC is a geo redundant 99.999% Up Time powered platform like no other with Contact Center, Multi-site solution hosted in Australia supported skilled engineers on High Availability server platforms. Private SIP trunks ported directly drive real savings compared to Big Telco. We play nice with others and work closely with your IT supporters. YABBIT also integrates with TEAMS adding 200 features to the 36 Team offers. We can take this to the next level without the limitations evident in current versions.With more than 50 years of experience in Telco PBX systems we take Voice & Video to a level that IT Companies won't be at for years to come. Contact us now to learn more about our deep CRM integrations, Call Analytics, Real Time Reporting, Customized Training and Industry first products launching in 2022. Show less

National General Manager (Contract)

• Apr 2021 - Sep 2021

Easy, Intelligent and Fast. Tenapp powers a better application experience making it simple to Book inspections, Apply for properties and Approve - digitally, all in real time. Automation empowering property managers to work smarter. Our intelligent automation eliminates complications and removes the need for paperwork. Increase your income, not your workload. Tenapp saves property managers over 47 minutes per application helping you deliver faster results for your landlords. Get Started, it’s Simple! Would you like more information or a demonstration? We would love to hear from you. Please contact us: Website: www.tenapp.com.au Email: info@tenapp.com.au Phone: 1300 836 277 Show less

Family Break - Providing Health Support

• Nov 2020 - Mar 2021

Group Chief Information Officer (CIO) - Sarina Russo Group

• Apr 2016 - Oct 2020

CIO for the Sarina Russo Group across global sites in Australia, the US, the United Kingdom, China, India, & Vietnam Responsible to develop and implement the IT Strategy aligned to the organisation’s Strategic Direction, setting a journey of technology enabled innovation including disruptive technologies and emerging business models. Key responsibilities include • Increasing expectations customers (internal & external) • Increasing the use of information technology and information/knowledge management • Driving continual improvement service delivery, risk management whilst driving efficiencies • Driving rapid technology change • Projects and Portfolio Management • Datacentre and hosting strategies • Strategic sourcing and commercial negotiations for IT products and services • End User computing services • Disaster Recovery Planning • Advice to the Executive team • Applications management and support The Sarina Russo Group The Sarina Russo Group operates from over 200 global sites in Australia, The United Kingdom, India, Vietnam and China delivering: •Vocational and Tertiary Education, •Training, Recruitment, •Employment and Apprenticeships 40 years in Education, Training, Recruitment & Job Creation Sarina Russo Job Access (Australia) Pty. Ltd. Sarina Russo Job Access (GB) Pty. Ltd. Sarina Russo Apprenticeship Russo Recruitment Sarina Russo Institute Sarina Russo Global Initiative Sarina Russo Foundation James Cook University | Brisbane Sarina Investments Pty. Ltd. VOICE - Psychologists And Allied Professionals Show less

QLD General Manager - Enterprise

• May 2014 - Apr 2016

• Directly responsible for QLD Corporate Portfolio of Top 70 Corporate Customers ($140M+ p/a) • Set, deliver & execute the Strategic Plan • Directly own & manage Capex budgets of <$50M+ • Direct Responsibility for all Technology Compliance (IRAP, ISO, QAF) • Direct Responsibility for the Sales, pre-Sales Engineering & Administration members • In-Direct Responsibility for the engagement & management of associated QLD staff • Direct Responsibility for cost saving & revenue growth initiatives • Provide direct counsel to Telstra Executive Team • Directly Responsible for all performance management frameworks • Directly Responsible for the engagement & strategic planning with all Telstra partners (40+) • Lead & evangelise all brand awareness through key event initiatives in QLD • Negotiate contracts with all Top Corporate Customers • Lead & execute all Tender responses & strategic customer renewals • Effectively identify and mitigate against supplier, market and commercial risk and liabilities • Ensure efficient commercial management of maintenance/supply agreements and timely delivery of contractual obligations People Leadership • Provide visionary leadership through strategic planning, motivational & mentoring approach • Attract, develop & retain key personnel • Identify, develop and facilitate change driving development adaptive and innovative capability Show less

QLD State Manager

• Jun 2012 - May 2014

• Directly responsible for all Nextgen QLD Customers ($38M p/a) • Government (Defence, Police), Mining (APLNG & Gas pipelines) & Enterprise (Top Corporates) • Set, deliver & execute the Strategic Plan • Directly own & manage Capex budgets of <$20M+ • Direct Responsibility for the Sales, pre-Sales Engineering & Administration members • Direct Responsibility for cost saving & revenue growth initiatives • Provide direct counsel to Nextgen Board • Directly Responsible for all performance management frameworks • Directly Responsible for the engagement & strategic planning of QLD customer base • Lead & evangelize all brand awareness through key event initiatives in QLD • Own and Lead all corporate & wholesale contract negotiations • Lead & execute all Strategic Tender responses • Effectively identify and mitigate against supplier, market and commercial risk and liabilities • Ensure efficient commercial management of maintenance/supply agreements and timely delivery of contractual obligations • Establish & evolve Government stakeholder relations to drive legislative changes and strategic paths People Leadership • Lead the Change Management strategy to align personnel, planning & policy to a modern market • Lead profitable margin/revenue growth across the portfolio • Drive cost reduction across the portfolio Show less

Head of Strategic Development (Project)

• Jan 2012 - Jun 2012

• Directly reporting to the QLD State Manager & General Manager• Responsibility for Key Alliance relationships in QLD Government Market• Responsibility for Key Alliance relationships in QLD Corporate Market• Responsibility for Key Alliance relationships in QLD Wholesale Market• Responsibility for the creation of QLD’s Strategic Plan across All Markets• Responsibility for Market evangelism with all Key Vendor/Customer Stakeholders• Responsibility for all Technology Designs, Security, Deployment & Assurance Show less

QLD ABS Manager & NSW Acquisitions

• Oct 2009 - Feb 2012

• Directly reporting to the General Manager• Responsibility for Key Alliance relationships in NSW Corporate Market• Responsibility for the creation of NSW Strategic Plan across Corporate• Responsibility for Market evangelism with all Key Vendor/Customer Stakeholders• Responsibility for all Technology Designs, Security, Deployment & Assurance

Senior Technical Advisor

• Mar 2007 - Oct 2009

QLD Senior Technical Sales Advisor – AAPT (Nov 2007 – October 2009) • Delivering and managing innovative, cost effective designs, that met customer business requirements and delivered the highest margins to AAPT • Presenting technology and product overviews to decision makers within the AAPT customer base and new prospects.• Technical lead for all complex/large bid solutions in the Corporate, Government & Enterprise Markets• Building, establishing and maintaining Key Industry relationships• Delivering network/product evolutions to market• Providing Technical and Product thought leadership to all staff• Providing tuition and support for all networking, switching, and routing queries• Providing TCP/IP knowledge and network design experience• Providing Cisco IOS familiarity & the ability to understand enterprise network topologies Show less

QLD Sales Engineer & National Customer Support Lead

• Feb 2004 - Mar 2007

Responsibilty for Pre Sales Design/Solution architecture of Voice,Internet and Data networks. Presentation of offerings to target audiences and maintaining industry peers (vendors, supplier etc)

Manager - Change Control & Quality Group

• Nov 2001 - Mar 2004

Key responsibilities included:• Engineered, documented and manage a complete Change Control process for the entire AAPT network across multiple third parties, business units and partners, which included;o Web page (via HTML loader).o Process / document creation & controlo Complete stakeholder (third party, partner & internal) engagement/sign off o Level 2/3 Support and Escalation, routing and switching AAPT MPLS of AAPT products• Post implementation (above), accountable for the overall management / security of the AAPT network in terms of Moves, Adds and Changes required from multiple third parties, business units and partners across the AAPT network which included;o Level 2/3 Support, routing and switching AAPT MPLS productso SLA management (internal & external)o Senior management reportingo Carrier, Vendor and Partner performance benchmarking/managemento Project Management (complex network & process change)o Relationship managemento Life Cycle process managemento Staff management Also asked to manage a Data Engineer and Project Manage deployment of Info Vista (network, SLA reporting and capacity management: VB+ programming language) across the AAPT data network. Requiring deployment across AAPT Core WAN switches, regional points of presence routers and over 9000 corporate customer routers. (CISCO). This12 month project delivery included;o Complete document creationo Stakeholder engagement/sign off o Systems acceptanceo Presentations to management proving capabilities, functionality and successWith the Customer Services Manager seconded to the Gold Coast, was asked to assist the Network Operations Centre Manager in managing the Brisbane office. This included writing an extensive Operations plan including;o Operation Planningo Disaster Recovery planning o Strategic Planningo Budget allocationo Staff Management planning Show less

Various

• Aug 1998 - Nov 2001

Various roles from 1998 to 2001 including:* Technical Services representative (L1/2 support for Data networking faults)* Super Corporate Help Desk representative (AAP, Reuters and AAPT)* Corporate Help Desk Manager