Experience

Balsam Brands

• United States
• Retail
• 200 - 300 Employee

• Business Analyst

  • Dec 2022 - Present

• Business Analyst

  • Jun 2022 - Dec 2022



Designs Direct Creative Group

• United States
• Consumer Goods
• 1 - 100 Employee

• eCommerce Business Analyst

  • Jun 2019 - May 2022

  Designs Direct, eCommerce Business Analyst, June 2019-May 2022, Covington, KY • Led implementation of PIM (Project Information Management) system for the whole company and remained the project owner and subject matter expert after implementation. Responsibilities include: Tech-decision making, testing, and implementation o Meetings with various SME’s for requirement gathering to establish processed needed for the system to capture our workflows o Led UAT testing of initial system implementation and system updates o Owned responsibility for teaching and training the DDCG workforce on use of the PIM o Assisted with the implementation of API Integrations with various systems o Built out unique reporting functionality based on the PIM's capabilities • Previously in charge of Vendor Management • Cost Analysis/Management responsibilities, and actionable reporting focused on projecting and increasing sales based on various criteria • Integrate tech systems for both retailers and vendors to maximize our utilization of our sales channels • Contract work including writing of basic terms, review of received contracts, and negotiation • Researched, negotiated, and led a project to launch business in the UK and European Union including VAT and continued to be in charge of this • Integrated sales channels into internal systems o Leveraged previous experience with HTML, Python, and VBA in order to more efficiently manage this process *Negotiated and then implemented a new order management system Show less



Upward Mobile LLC

• West Chester, OH

• Chief Operations Manager

  • Sep 2017 - Nov 2018

  •Rebuilt organizational structure. This required restructuring jobs and job levels and reporting structure, developing job descriptions, realigning management levels, and creating coaching plans and one-on-ones •Built processes and procedures for company guiding overall work operations when these did not exist previously. •Developed budget, forecasting, and organizational goals •Negotiated service contracts for the organization •Built out HR functionality including employee handbook, hiring process, and progressive discipline as well as creating a way to measure employee performance •Held responsibility for creating e-commerce product listings including listing language, pictures, and tags; also established baselines to track performance •Coordinated and improved logistics for e-commerce side of business including a more efficient inventory management system which reduced labor and increased speed of shipping by 90% by creating a warehouse location system •Developed auditing and scorecards for internal measurements of success of overall company •Performed data analysis to point out areas of opportunity utilizing Excel, Sheets, and other programs and then acting upon those actionable insights Show less



Kroger

• United States
• Retail
• 700 & Above Employee

• Cost Management Analyst

  • Oct 2016 - Sep 2017

  •Managed the execution of the “Collaborative Category Optimization”, or “CCO” process for two categories and helped realize a total projected benefit of $4.2MM in GM benefit •Conducted research and analytics on categories using a variety of tools and databases such as Nielsen, IRI, and 84.51º; tools such as Tableau, Business Objects, and Excel, and used the results of those analyses to assist Category Managers in making impactful, data-driven decisions •Independently built informative and logical presentations and effectively presented them to Kroger’s upper level management, Category Managers, and vendors while fostering and maintaining good relationships •Became a subject matter expert on multiple software platforms and taught those skills to teammates Show less



Fifth Third Bank

• United States
• Financial Services
• 700 & Above Employee

• Default & Special Servicing Supervisor

  • Dec 2014 - Oct 2016

  Foreclosure Litigation, Title Curative, & Mediations•Supervised a high level team that dealt with the highest risk loans in foreclosure amounting to hundreds of millions of dollars in potential loss by negotiating and approving high level settlements in order to save the bank millions of dollars in lost revenue, managing a mixed team of both office and remote employees spread throughout our bank footprint to fight these lawsuits in court, and serve as a witness in court when necessary to represent the bank’s interests•Closed procedural and process gaps for the team and created additional efficiencies within team processes•Used analytics to determine that our team was not optimally strategically aligned and refocused the team on true strategic alignment by building the roles, duties, and tasks to best accomplish the needs of the bank, its customers, and the employees by integrating the Mediations team into Foreclosure from Loss Mitigation and transitioning them into a dual role which better fit their skill sets and relieved pressure on others in the department and used additional analysis to determine success•Handled escalated situations with account issues and customer issues that required sensitivity and care Show less

• Homeowner's Assistance Customer Care Team Lead

  • Dec 2012 - Dec 2014

  *In order to keep the bank in compliance with new CFPB banking regulations, helped develop the processes and procedures to keep the line of business in line with these laws by managing multiple projects for all outgoing customer letters wherein I had to manage competing priorities between the line of business, legal, compliance, customer experience, and marketing while hitting strict deadlines for government compliance for 26 total letters*In addition to managing the outgoing letters, participated in multiple projects to make sure our loss mitigation efforts were in compliance with the new regulations wherein I devised the Opt Out option for borrowers only interested in short sales, I helped design and implement software modifications, and I was essential in training for the new procedures*Served a a subject matter expert for both team mates and upper management*Helped develop and write policies and procedures for new teams within the bank and teams that had previously not existed within the department*Acts as liaison between management and specialists *Builds procedural documentation and training materials*Trains and develops new employees*Participated in projects to bring line of business in compliance with the new CFPB rules and guidelines Show less

• Homeowner's Assistance Clerk

  • Mar 2012 - Dec 2012

  • Coordinate initial file setup and processing for the various homeowners’ assistance programs available to determine eligibility for loan modifications and short sales. Programs include:o HAMP, HAFA, Harp and CORE reviewo Work through loans for Fannie Mae, Freddie Mac, FHA/HUD, USDA, VA, Private, and Bank Owned• Dedicated and highly focused on quality control and pre-approval assessments to ensure proper compilation of files before they are transferred to various departments• Possesses working knowledge of each investor’s requirements for loan eligibility and ability to assess files in accordance with said requirements• Increased customer service by working on additional programs for the bank, such as Next Job, including but not limited to career coaching, basic resume building, and assisting unemployed borrowers to find employment Show less



Total Quality Logistics

• United States
• Truck Transportation
• 700 & Above Employee

• Logistics Account Executive

  • Aug 2010 - Feb 2012

  Sales and customer retention/penetration Logistics management and planning Lane quoting and analysis Sales and customer retention/penetration Logistics management and planning Lane quoting and analysis



The Paragon Financial Group, MassMutual

• Financial Services

  • Jan 2009 - Aug 2010

  Worked as a Financial Sales Representative. Provided solutions for insurances and investing for clients. Life and Health Licensed in OH and MI Series 6 Licensed in OH Passed Series 63 Exam Provided financial analysis and solutions for client goals. Worked as a Financial Sales Representative. Provided solutions for insurances and investing for clients. Life and Health Licensed in OH and MI Series 6 Licensed in OH Passed Series 63 Exam Provided financial analysis and solutions for client goals.



Wholesome Pet Distributing Inc

• Sales Consultant

  • Jun 2007 - Sep 2008

  *Strategic Consulting, including business plan & sales strategy development for small, independent pet store *Employee and personnel training *Demonstrations to the public *Strategic Consulting, including business plan & sales strategy development for small, independent pet store *Employee and personnel training *Demonstrations to the public



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Corporate IT Asset Management Intern

  • 2005 - 2007

  Kept Databases currrent Helped developed software to automate processes Helped head an initiative to redefine the Intern Program Kept Databases currrent Helped developed software to automate processes Helped head an initiative to redefine the Intern Program