Experience

PromoWorks

• United States
• Advertising Services
• 100 - 200 Employee

• Mentor

  • Jan 2018 - Present



INDECOMM

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Loan Processor

  • Nov 2016 - Sep 2017



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Agent

  • Jul 2015 - Jul 2016

  Answered inbound calls for OnStar, the GM platform. Assisted customers in setting up their OnStar services in their vehicles while providing additional features for purchase and upgrades. Successfully multi-tasked by using different computer programs, data entry, problem solving and exceptional customer service. Consistently met and exceeded daily, weekly and monthly metrics required to earn commission and bonuses. Maintained regular attendance and punctuality. Answered inbound calls for OnStar, the GM platform. Assisted customers in setting up their OnStar services in their vehicles while providing additional features for purchase and upgrades. Successfully multi-tasked by using different computer programs, data entry, problem solving and exceptional customer service. Consistently met and exceeded daily, weekly and monthly metrics required to earn commission and bonuses. Maintained regular attendance and punctuality.



Lending.com

• United States
• Financial Services
• 1 - 100 Employee

• Senior Loan Processor

  • Feb 2015 - May 2015

  Managed a pipeline of 30-60 loans. Provided customer service via Internet and telephone. Utilized Integra system to manage customer information as well as loan product information. Worked with title companies, insurance companies, credit services as well as loan officers, underwriters and processing team to ensure timely closing of each loan. Multitasked in a high-paced environment. Managed a pipeline of 30-60 loans. Provided customer service via Internet and telephone. Utilized Integra system to manage customer information as well as loan product information. Worked with title companies, insurance companies, credit services as well as loan officers, underwriters and processing team to ensure timely closing of each loan. Multitasked in a high-paced environment.



Full-Time Caregiver

• Charlotte, North Carolina Area

• Full-Time Caregiver

  • 2012 - 2015

  Provided round-the-clock care for seriously ill family member, including medication management, assistance with activities of daily living and providing transportation to and from doctors appointments. Provided round-the-clock care for seriously ill family member, including medication management, assistance with activities of daily living and providing transportation to and from doctors appointments. Provided round-the-clock care for seriously ill family member, including medication management, assistance with activities of daily living and providing transportation to and from doctors appointments. Provided round-the-clock care for seriously ill family member, including medication management, assistance with activities of daily living and providing transportation to and from doctors appointments.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Mortgage Processor Team Lead

  • 2009 - 2012

  Mortgage Loan Processing Team Lead / Mortgage Loan Processing Trainer Participated in the start-up and trained approximately 200 or more employees in the process through a formal classroom training environment. As part of this training, created an “OJT” (On the job training) manual for associates to use both in classroom and once on the floor. Managed 4 different teams of 16-24 direct reports including providing continuous training, coaching and mentoring to ensure that all department expectations were met and also to ensure that all processing staff were actively working to make certain that all loans were funding within appropriate service level. Recognized and rewarded in December 2009 as a “Stand-Out Leader” during the first company sponsored Employee Appreciation Event. Lead each of my teams to top producing teams month after month. Reviewed and held mutual accountability for the closed revenue numbers (both weekly and monthly) Maintained a thorough knowledge of incoming pipeline as well as all files currently in the pipeline to ensure progress was made on each file daily by pulling various reporting from the dashboard. Participated in process flow time testing to determine the amount of time needed to process mortgage loans with the current client’s systems. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Loan Processor/ Jr. Underwriter

  • 2008 - 2009

  Processing mortgage loan applications for Three Step Closing Product by reviewing and approving the following documents: VOM’s, VOE’s, VOD’s, pay-stubs, tax returns, flood certificates, title policies, hazard insurance and appraisals. Handled inbound calls from queue resolving customer inquiries for several hours each day while ensuring excellent customer service with both internal and external customers. Trained as a Junior Underwriter and obtained R1 certification as a result. Processing mortgage loan applications for Three Step Closing Product by reviewing and approving the following documents: VOM’s, VOE’s, VOD’s, pay-stubs, tax returns, flood certificates, title policies, hazard insurance and appraisals. Handled inbound calls from queue resolving customer inquiries for several hours each day while ensuring excellent customer service with both internal and external customers. Trained as a Junior Underwriter and obtained R1 certification as a result.



Wyndham Capital Mortgage

• United States
• Financial Services
• 100 - 200 Employee

• Mortgage Loan Processor

  • Feb 2007 - Aug 2007

  Review loan file and determine items needed to submit file to lender for funding including ordering and reviewing : VOM’s, VOE’s, VOD’s, pay-stubs, tax returns, flood certificates, title policies, hazard insurance, mortgage insurance and appraisals. Stack file, audit for completion, copy file, and send to Lender all while ensuring excellent customer service. Review loan file and determine items needed to submit file to lender for funding including ordering and reviewing : VOM’s, VOE’s, VOD’s, pay-stubs, tax returns, flood certificates, title policies, hazard insurance, mortgage insurance and appraisals. Stack file, audit for completion, copy file, and send to Lender all while ensuring excellent customer service.



Goodmortgage.com

• Charlotte, North Carolina Area

• Mortgage Loan Processor

  • 2006 - 2007

  Review loan file and determine items needed to submit file to lender for funding including ordering and reviewing : VOM’s, VOE’s, VOD’s, pay-stubs, tax returns, flood certificates, title policies, hazard insurance, mortgage insurance and appraisals. Prepare loan file for submission to Underwriting and review loan documents and process corrections as needed. Prepare loan documents for signing and clear funding conditions and follow up for any trailing documents. Review loan file and determine items needed to submit file to lender for funding including ordering and reviewing : VOM’s, VOE’s, VOD’s, pay-stubs, tax returns, flood certificates, title policies, hazard insurance, mortgage insurance and appraisals. Prepare loan file for submission to Underwriting and review loan documents and process corrections as needed. Prepare loan documents for signing and clear funding conditions and follow up for any trailing documents.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Operations Processor III

  • 2003 - 2005

  Quality Control Processing and reconciliation including reprinting and making needed corrections for all documents processed. Responsible for keeping excellent rapport with customers, partners, and attorneys. Also responsible for contacting and informing mortgagor of status of documents to advise next step to proceed with recording of documents. Analyze and process exception reports on a weekly basis to ensure compliance standards are met. Quality Control Processing and reconciliation including reprinting and making needed corrections for all documents processed. Responsible for keeping excellent rapport with customers, partners, and attorneys. Also responsible for contacting and informing mortgagor of status of documents to advise next step to proceed with recording of documents. Analyze and process exception reports on a weekly basis to ensure compliance standards are met.