Experience

Gemini Computer Systems Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Director

  • Aug 2012 - Present

• General Manager

  • Apr 2010 - Aug 2012

  • Management of daily operations at Gemini Computer Systems Ltd • Central point of liaison for department heads and directors • Internal infrastructure implementation and maintenance • Onsite motor trade and DMS consultancy • Internal technical support staff training

• Technical Support Manager

  • Apr 2004 - Apr 2010

  • Management of technical support staff and resources • Recruitment of technical support staff • Training of new technical support staff and ongoing training of existing members of the team. • Liaison between technical support department and software development department for escalation of reported issues. • Ensuring a high standard of service to current clients at all times.

• Junior Software Developer/Support Technician

  • Aug 1997 - Apr 2004

  • Answering client queries and troubleshooting more difficult issues. • Escalation of issues to the support team manager. • Development of software applications using Borland Delphi (Version 2 through to BDS 2005) including new projects as well as maintaining our mainstream software. • Technical documentation and help file writing