Experience

SMP Europe

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Technical/Product Support Manager

  • Sep 1996 - Present

• Technical Trainer/Customer Support Manager

  • 1996 - Aug 2014

  Bromsgrove

• Returns / Quality Manager

  • Dec 2012 - Jan 2014

  Bromsgrove Oversee and control warranties/returns functions. Provide technical feed back on product problems and issues, including field based technical feed back



Fuel Parts ltd

• Returns/Quality Manager

  • Sep 2010 - Jan 2012

  Bromsgrove Oversee and control warranties/returns functions. Provide technical feed back on product problems and issues, including field based technical feed back

• Training/Quality Manager

  • Sep 2001 - Sep 2010

  UK Internal and external training for customers and staff. Customer and sales support Technical and quality support for products

• Technical Sales/Sales Office Manager

  • Aug 1996 - Aug 2001

  Bromsgrove Day to day running and control of sales office



Aldon Automotive

• Service Manager

  • Sep 1989 - Sep 1997

  Brierley Hill, West Midlands Responsible for workshop loading, job progression customer invoicing, sourcing product/stock. Plus hands on repair and diagnosis for diverse range of performance, modified, competition and standard, vintage – contemporary vehicles. Qualified as Bosch Systems Technician.



B H Pearson

• V A G Workshop Technician

  • Aug 1979 - Sep 1989

  Hallow, Worcestershire Qualified as Workshop Technician, after progressing though official trade apprenticeship, duties involved apprentice guidance etc.