Technology Delivery Manager

• Aug 2020 - Present

▪ Project Manager of retail front-of-house digital solutions. ▪ Manage the implementation of Point of Sale, Order, and Pay Kiosk, Self-check Out, Mobile Ordering, Digital Signage, and Cashless products. ▪ Supports strategic and tactical activities that must be balanced. ▪ Conduct IT assessments at sites and create network diagrams. ▪ Install hardware and network equipment. ▪ Project Manager of retail front-of-house digital solutions. ▪ Manage the implementation of Point of Sale, Order, and Pay Kiosk, Self-check Out, Mobile Ordering, Digital Signage, and Cashless products. ▪ Supports strategic and tactical activities that must be balanced. ▪ Conduct IT assessments at sites and create network diagrams. ▪ Install hardware and network equipment.

Site Manager

• Jul 2017 - Aug 2020

▪ Manages multiple Customer Support, Hospitality, Fleet Services and Facilities departments. Also manage vendors and online maintenance ticket service. ▪ Interact with clients to ensure all service levels are being met. ▪ Hire and train associates and provide constructive feedback and performance reviews based on performance management and in alignment with business objectives. Conducts auditing. ▪ Delivers monthly data-driven performance metrics to senior leadership. ▪ Set-up and operate audio/visual for conference services. ▪ Manage special projects for senior management. ▪ Conducted invoice processing in Concur. ▪ Actively manages and monitors quality, safety, customer service and training in the site operations. Show less

Automation Solutions Analyst/Project Manager

• Aug 2015 - Jul 2016

▪ Identified, analyzed, prioritized, and executed automation solutions using OpenSpan/Pega.▪ Defined opportunities by evaluating processes, conducting assessments, data analysis and documenting business requirements, user stories and reviewing functional requirements.▪ Developed current state and future state process maps for automation or robotics (RPA). ▪ Coordinated automation presentations with management.▪ Performed planning, scheduling, arranged meetings, managed risk, and distributed status reports.▪ Interfaced with senior management and stakeholder groups. Developed agendas and communicated meeting minutes with the project team.▪ Oversaw user acceptance testing (UAT), documentation, product development, product launch, and authorization. ▪ Trained and coached team members on post-implementation support. ▪ Traveled to sites for engagement and built relationships with business lines/clients.▪ Harnessed a combination of onshore and offshore operations to develop process improvements and migrated processes. Show less

Operations Manager

• Jun 2008 - Jul 2015

▪ Managed the day-to day operations of numerous insurance claims support departments including P&C Research, Check Receipts – Payment Processing, JOTI Research, Quality Control, Document Processing, Scanning, and Accident & Health Research. ▪ Implemented operations improvements within the Kofax/iClaims and Fortis environments. ▪ Ensured customer satisfaction while evaluating and addressing escalated issues for DMC. Conducted loss runs.▪ Authored policies and procedures to promote organizational best practices and performed monthly quality checks and reviews. ▪ Hired and trained associates and provided constructive feedback and appraisals based on performance management and in alignment with business objectives. ▪ Delivered monthly data-driven performance metrics to senior leadership. ▪ Managed the business continuity plan positioning ASSC within compliance as well as the Scan Center archive inventory.▪ Managed special projects for senior management.▪ Conducted procurement processing in Ariba/SAP General Ledger. Show less

Supply Specialist - Quartermaster

• Apr 1993 - Mar 1996