Systems Engineer III

• Oct 2021 - Present

AOC Systems Engineer III

• Jan 2016 - Oct 2021

Lead systems administrator for multiple government customer software test programs. Built, configured and maintained virtual servers and software test articles. Tested and redlined supporting documentation. Provided administrative, investigative, and forensic user support during software tests Lead systems administrator for multiple government customer software test programs. Built, configured and maintained virtual servers and software test articles. Tested and redlined supporting documentation. Provided administrative, investigative, and forensic user support during software tests

Technical Services Administrator

• Aug 2012 - Jan 2016

Internal support position comprised mainly of Windows server administration, data backup and recovery, and day-to-day troubleshooting of user technical issues. Projects included network switch standardization and managing firm- wide internet filter. Internal support position comprised mainly of Windows server administration, data backup and recovery, and day-to-day troubleshooting of user technical issues. Projects included network switch standardization and managing firm- wide internet filter.

Information Technology Support Technician

• Apr 2011 - Jul 2012

Responsible for network and server administration, as well as end user support for many diverse businesses in the greater Orlando area and beyond. Met and overcame new challenges every day in a fast-paced, evolving work environment. Configuration and maintenance of Cisco routers and switches installed at client locations. Responsible for network and server administration, as well as end user support for many diverse businesses in the greater Orlando area and beyond. Met and overcame new challenges every day in a fast-paced, evolving work environment. Configuration and maintenance of Cisco routers and switches installed at client locations.

Help Desk Analyst

• Oct 2007 - Jul 2009

Provided support for proprietary retail point of sale system. Worked in QA environment to duplicate customer reported bugs, and provide cycle testing of software before patches were released. Opened and tracked bug cases with developers. Provided support for proprietary retail point of sale system. Worked in QA environment to duplicate customer reported bugs, and provide cycle testing of software before patches were released. Opened and tracked bug cases with developers.