Experience

GPW and Associates, Inc.
• United States
• Insurance
• 1 - 100 Employee
• Claims Manager

  • Jun 2021 - Present

Western Guaranty Fund Services
• United States
• Insurance
• 1 - 100 Employee
• Claims Adjuster

  • Sep 2020 - Mar 2021

Argo Group
• Germany
• Human Resources Services
• 1 - 100 Employee
• Senior Claims Specialist

  • 2019 - 2019

Project Resources Group, Inc.
• United States
• Business Consulting and Services
• 200 - 300 Employee
• Claims Specialist

  • Jul 2018 - Sep 2018


Artex Risk Solutions

• United States
• Insurance
• 200 - 300 Employee

• Claims Manager

  • Mar 2014 - Jun 2017

  Founded, developed and managed all aspects of the Claims Department for small and mid-market Captive Insurance Management firm. Coordinate coverage with commercially available Property, General Liability, Professional Liability, Employment Practices Liability, Property and Subcontractor Default policies. Unique experience developing client-driven, non-market coverage including Difference in Conditions and Deductible Reimbursement policies. Work closely with Underwriting Director to interpret custom policy language. Responsible for claims evaluation of over 450 Captive Insurance clients. Direct outside counsel in mediation and arbitration proceedings. Show less



QBE Insurance

• Australia
• Insurance
• 700 & Above Employee

• Sr. Claims Representative

  • Mar 2010 - Jun 2013

  Investigate and resolve auto and homeowner's claims with respect to coverage, liability and damages. Negotiate settlement of first-party and third-party auto and lender-placed homeowner's claims. Review Independent Appraiser estimates for accuracy and reasonableness. Adjust estimates as necessary. Monitor, direct and evaluate costs of outside counsel in litigated matters. Identify and report claims of a suspicious nature. Interact with agencies to obtain and confirm policy documents and information. Act as an informational resource for less experienced representatives. Show less



Arizona Public Services (APS)

• United States
• Utilities
• 700 & Above Employee

• Field Claim Representative

  • May 2009 - Feb 2010

  Investigate and resolve property, general liability and auto claims. Negotiate settlement of claims with attorney represented claimants. Conduct field investigations into the cause and origin of claims. Investigate and resolve property, general liability and auto claims. Negotiate settlement of claims with attorney represented claimants. Conduct field investigations into the cause and origin of claims.



Legacy Insurance Services

• United States

• Auto Claim Representative

  • Jun 2008 - Apr 2009

  Promptly respond to first notice of loss by interviewing all parties. Analyze policy language to determine applicable exposures and identify coverage issues in six different states. Fully document all activities associated with claims investigation. Recognized for quick and accurate determination of coverage and liability for auto losses. Promptly respond to first notice of loss by interviewing all parties. Analyze policy language to determine applicable exposures and identify coverage issues in six different states. Fully document all activities associated with claims investigation. Recognized for quick and accurate determination of coverage and liability for auto losses.



Victoria Insurance

• Insurance
• 1 - 100 Employee

• Field Sales/Marketing Representative

  • Aug 2006 - Mar 2008

  Locate and develop business relationships with Independent Insurance Agents in 7 states. Serve as primary contact person for underwriting, customer service and claims issues. Received performance bonus for exceeding sales goals in 2006 and 2007. Focused on generating increased sales from low and non-producing agencies by completing over 250 agency visits in 2007 and 2008. Prospected over 200 agencies during 2007 and 2008. Conducted in-person and internet based training programs for over 100 agencies. Show less



TITANVICTORIA INSURANCE

• Senior Material Damage Representative

  • Jun 2004 - Aug 2006

  Estimate and negotiate costs to return damaged vehicles to pre-loss condition. Effectively utilize aftermarket and like kind and quality parts within company guidelines. Reduce claims costs by quickly evaluating and moving total loss vehicles. Realized 20% decrease in claims costs and increased customer satisfaction by implementing drive-in claims service center at East Mesa repair facility. Conducted on-going field training for team of 7 field appraisers. Estimate and negotiate costs to return damaged vehicles to pre-loss condition. Effectively utilize aftermarket and like kind and quality parts within company guidelines. Reduce claims costs by quickly evaluating and moving total loss vehicles. Realized 20% decrease in claims costs and increased customer satisfaction by implementing drive-in claims service center at East Mesa repair facility. Conducted on-going field training for team of 7 field appraisers.



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Corporate Claims Trainer

  • Jan 1997 - Jan 2004

  Teach policies and procedures to entry level and experienced Claims Representatives. Provide developmental feedback to students to assist in their career progress. Assist in the development and implementation of insurance training programs. Trained over 1,500 new and experienced claims representatives using classroom and internet based training programs. Served as cross-functional trainer during times of staffing needs. Teach policies and procedures to entry level and experienced Claims Representatives. Provide developmental feedback to students to assist in their career progress. Assist in the development and implementation of insurance training programs. Trained over 1,500 new and experienced claims representatives using classroom and internet based training programs. Served as cross-functional trainer during times of staffing needs.