Experience

Concept Logistics

• United States
• Truck Transportation
• 1 - 100 Employee

• Director of IT

  • Jan 2023 - Present

• IT Manager

  • Jan 2021 - Dec 2022



Tai Software

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Implementation Project Manager

  • Jun 2018 - May 2020

  • Manage the implementation lifecycle for new clients ensuring successful launches • Maintain consistent communication with customers creating confidence and rapport • Connect and manage APIs through many different companies automating client workflows • Clean, import, and analyze large scales of data using Excel, SQL, and MongoDB • Conduct training for teams of 5 – 25 people over webinar • Create robust development tickets for enhancements, tasks and bugs through Jira • Manage the implementation lifecycle for new clients ensuring successful launches • Maintain consistent communication with customers creating confidence and rapport • Connect and manage APIs through many different companies automating client workflows • Clean, import, and analyze large scales of data using Excel, SQL, and MongoDB • Conduct training for teams of 5 – 25 people over webinar • Create robust development tickets for enhancements, tasks and bugs through Jira



Assured Performance Network

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Project Manager

  • Mar 2015 - Jun 2018

  • Oversaw the build and successful rollout of a tool linking 1,000+ customers with an in-house cloud-based data storage solution • Analyzed large datasets using Excel and SQL to determine performance value for our clients • Created customer facing training videos and user guides for use of our software • Developed and managed a support team creating opportunities for career advancement in the IT field • Oversaw the build and successful rollout of a tool linking 1,000+ customers with an in-house cloud-based data storage solution • Analyzed large datasets using Excel and SQL to determine performance value for our clients • Created customer facing training videos and user guides for use of our software • Developed and managed a support team creating opportunities for career advancement in the IT field



Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• IT Support Analyst

  • Feb 2010 - Mar 2015

  • Managed the rollout of software solutions for major clients such as Tesla and NAPA Auto Parts • Developed both internal and external SOPs for implementation and support of new programs • Troubleshot technical issues with customers and sales reps using remote software • Managed the rollout of software solutions for major clients such as Tesla and NAPA Auto Parts • Developed both internal and external SOPs for implementation and support of new programs • Troubleshot technical issues with customers and sales reps using remote software



CynCast Inc

• Anaheim

• Help Desk Coordinator

  • Feb 2009 - Feb 2010

  • Managed help desk ticket generation for support technicians • Kept track of ticket closure for commissions through Excel • Managed help desk ticket generation for support technicians • Kept track of ticket closure for commissions through Excel