Chris Lane

Customer Success Manager at eDesk
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Contact Information
us****@****om
(386) 825-5501
Location
IE
Languages
  • English Native or bilingual proficiency
  • Irish Native or bilingual proficiency
  • French Elementary proficiency
Skills

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Bio

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Credentials

  • Certified Customer Success Manager (CCSM) Level 4
    SuccessHACKER
    Dec, 2021
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 4
    SuccessHACKER
    Dec, 2021
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 3
    SuccessHACKER
    Aug, 2021
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 2
    SuccessHACKER
    Apr, 2021
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 1
    SuccessHACKER
    Feb, 2021
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 3
    SuccessHACKER
    Aug, 2021
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 3
    SuccessHACKER
    Aug, 2021
    - Nov, 2024

Experience

  • eDesk
    • Ireland
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager
      • Oct 2023 - Present

  • WorkCompass
    • United States
    • Human Resources Services
    • 1 - 100 Employee
    • Manager of Customer Success
      • Sep 2022 - Oct 2023

  • Poppulo
    • United States
    • Software Development
    • 300 - 400 Employee
    • Senior Customer Success Manager
      • Apr 2022 - Sep 2022

    • Customer Success Manager
      • Nov 2020 - Apr 2022

    • Technical Support Specialist
      • Mar 2019 - Nov 2020

      Poppulo is the global leader in employee communications software and advisory services, partnering with many of the world's most successful corporations, such as Nestlé, LinkedIn, Rolls-Royce and Experian.

  • Voxpro
    • Ireland
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Tier 2 Support Team Manager
      • Oct 2017 - Mar 2019

      Managing a team of 15 Premium Support Agents, providing a high level of specialized support to high volume users of a global payments processor via phone, email and chat. Additional experience includes: Workflow design and implementation, recruitment, project management and liaising the the client.

    • Team Manager
      • Apr 2014 - Oct 2017

      Responsible for managing a team of up to 15 Technical Support Specialists for a global technical company as well as a similar sized team for a global payments processor, providing effective coaching and meeting KPIs.

    • Technical Support Specialist
      • Jan 2013 - Mar 2014

      Delivering an excellent customer experience and resolving technical issues.

  • Abtran
    • Ireland
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Product Specialist
      • May 2013 - Dec 2013

      Managing a team of 15 Technical Support Specialists while delivering effective coaching and meeting performance targets. Managing a team of 15 Technical Support Specialists while delivering effective coaching and meeting performance targets.

Education

  • University College Cork
    Bachelor of Arts (B.A.), English Language and Literature, General
    2008 - 2010

Community

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