Experience

Softek Solutions, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Executive Director of Professional Services

  • Sep 2019 - Present

• Director Professional Services

  • Sep 2010 - Present

  Directs and oversees all policies and procedures related to professional services. Responsible for ensuring accuracy and efficiency in the consulting services. Reviews processes and identifies areas for improvement taking into client expectations. Acts as the liaison between professional services and sales, or engineering ensuring that the systems are configured and/or built to meet the needs of the organization. Works closely with sales leadership in both negotiations and contractual offerings. Collaborate with teams to define and promote any immediately-actionable best-practices for clients. Expand learning and clarity within healthcare organizations in regard to independent audits to electronic medical record systems. Guide and advise client application and technical teams through necessary changes found in independent analysis. Provide coordination and instruction regarding implementation of recommendations made to clients for correcting and enhancing the performance of the clients Millennium systems. Typically reports to top management. Develops teams and allocates resources to maximize organizational goals. Responsible for budgeting and associates career development.



Ascension Health Information Services

• Departmental Team Lead

  • May 2008 - Jul 2010

  • Project Managment, budget, scope, execution, analysis, and process adoption. • Developed team cohesion and built team cross-training models. Trained, mentored, and managed other associates on multiple applications. • Coordinate and facilitate communication between project team members, including key stakeholders and vendor resources• Manage team of system analyst and system administrators to ensure 24x7 operations of server systems hosting critical clinical and business applications.• Clarify and manage business requirements, project scope, budget, work-plan, issues and risks keeping the project on-time and on-budget• Create successful communication plans and provide clear, meaningful written and verbal status reports to project stake-holders, steering committees and project sponsor • Work with customers to define application requirements by understanding customer workflow and patient care processes• Created, Implemented and Coordinated downtime procedures and on call schedules. • Chairman to the Action Committee formed to resolve Analyst Issues. Instituted the Prayer and Reflection team. • Successfully negotiated and implemented contracts and processes with vendors. • Diagram and facilitated integration meetings on disparate systems communicating. • Cerner Command Language (CCL) Programming for both reports and fixing custom scripts.



KBIC

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Consultant

  • 2010 - 2010

  Partisipated in a CPOE Go-Live event for 5 hospitals and 14 Millennium soltuions. Partisipated in a CPOE Go-Live event for 5 hospitals and 14 Millennium soltuions.



Contract Cleaning

• United States
• Renewables & Environment
• 1 - 100 Employee

• Network Administrator

  • Oct 1999 - May 2008

  Provide and maintain small business technical support on an as needed basis. Handle hardware issues. Provide and maintain small business technical support on an as needed basis. Handle hardware issues.



Cerner Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Analyst / Solution Delivery Consultant / Business Analyst

  • Apr 2002 - Mar 2008

  • Established and maintained relationships at the appropriate level between Cerner and Client, in order to provide appropriate escalation of issues, solution benefits, etc.• Provided in-depth solution functionality expertise.• Owed resolution for assigned client solution and/or implementation issues.• Contributed to team financial objectives by maximizing efficiency and billability.• Assisted client and project team in current state analysis of department workflows.• Design, build, maintain metrics tools and provided analysis on performance data for senior management.



Gateway.com

• Warehousing and Storage
• 1 - 100 Employee

• Internet Sales Representative

  • Oct 1998 - Apr 2002

  Ranked in the top 5% for both phone sales and internet sales throughout employment.Received "Mentor Award" from peers for mentoring and coaching fellow associates. Ranked in the top 5% for both phone sales and internet sales throughout employment.Received "Mentor Award" from peers for mentoring and coaching fellow associates.



Kansas City Missouri Police Department

• Law Enforcement
• 500 - 600 Employee

• Dispatcher/911 Operator

  • Mar 1994 - Oct 1998

  Managed and Coordinated Police activities for up to 40 officers. Worked in a highly stressed environment demanding split second responses to life threatening decisions and assigned calls for public services. Managed and Coordinated Police activities for up to 40 officers. Worked in a highly stressed environment demanding split second responses to life threatening decisions and assigned calls for public services.



U.S

• Belgium
• 1 - 100 Employee

• Intelligence Interceptor USArmy

  • Mar 1991 - Dec 1994

  Instructed and intercepted electronic Morse and non-Morse signals for national level Intelligence Agencies. Was the leader of a team for on the job training and tasking. Held a Top Secret clearance. Instructed and intercepted electronic Morse and non-Morse signals for national level Intelligence Agencies. Was the leader of a team for on the job training and tasking. Held a Top Secret clearance.