Fan Engagement Consultant

• Apr 2022 - Present

Midwest Director of Ticketing

• Jul 2021 - May 2022

Business Operations/Payroll/Human Resources Manager

• Mar 2018 - Jul 2021

Director of Business Operations

• Apr 2015 - Jul 2021

Maintaining and submitting bi-weekly payroll for full-time employee and over 200 part-time seasonal employees Implemented a new online payroll system saving company resources Created and implement company HR documentation, guidelines and policies Create budgets, and event financial reconciliation Maintain insurance certifications for events and all company vehicles Book all airline and hotel travel for Executives and staff Responsible for multiple state withholding and unemployment accounts. Event Management including planning and coordinating events, managing personnel and equipment Proficient in Microsoft Word, Excel, Outlook, Adobe Acrobat,ADP Resources and ADP EZLabor Manager. Show less

Director Ticketing Services

• Sep 2007 - Feb 2015

Created Revenue Reports Provided First Class Customer Service to Thousands of Guests and Hundreds of Promoters and Event Staff. Reconciled multi-million dollar events over 8 years Coordinated with finance to balance and track sales, and revenue Worked with fan clubs to set up seating, deliver tickets, invoice and settle accounts and maintain constant communications Proficient in CRM Creation and Management Create Marketing Plans for Ticket Sales Plan and Oversee all Ticket Operations at Events Supervise and Mentor Daily Full and Part-Time Staff Successfully transitioned computer platforms Provided Training and motivation for all staff members Enhance and Generate Building Revenue Designed and Maintained Ticket Stock Inventorys Hire full and part-time staff Database Management Department Budgeting Client Satisfaction - Live Nation, The Messina Group, AEG Live, The Big 12, The NCAA, Feld Entertainment, PBR, Jam Productions, Beaver Productions, University of Kansas, University of Missouri, and Police Productions Committed at all times to making Sprint Center a first-class professional organization; worked diligently to build and strengthen relationships with corporate partners, the media, the fans and the community Worked at all times to provide the ultimate entertainment experience to all patrons of Sprint Center Technology expertise in : Microsoft Office Suite & Outlook, ABI Managing employee time & attendance for payroll integration, Social Network Management : Facebook, Twitter, Pinterest, Instagram, Snapchat and Tumblr, Ticketing Software : Outbox / AXS Ticketing, Ticketmaster/Archtics Ticketing Show less

Advanced Product Specialist

• Jan 1996 - Aug 2008

Communicate product updates, new features, and functionality Coordinatined upgrades and hardware replacements at client sites Provided and scheduled training of new features and functionality Served as a consultant to clients to evaluate a client’s day-to-day needs as well as an organization’s long-term business goals Facilitated improved product usage through suggested business process improvements and advanced training and product advancement through communication of client suggestions of increased product functionality to development team. Provided product Support – Host / Archtics Successfully completed installation resources and oversaw Web Application setup and management. Provided support and best practices for all TM products. Troubleshoot system and connectivity, database, customer service, event, manifest, software, web application, balance reports, event settlement and hardware issues. Worked with central support groups to expedite problem resolution. Show less