Experience

West Central Telephone Association

• United States
• Telecommunications
• 1 - 100 Employee

• Information Technology Supervisor

  • Mar 2021 - Present

  Supervise and assist management in the planning, development, and maintenance of all IT/Network operations including administration of routers, firewalls, network switches/hubs, servers and access. Ensure network availability, security and performance. Oversee maintenance of company applications. Supervise daily activities of information technology staff. Coordinate information technology projects handled by external vendors. Assist in developing information technology budget objectives, controls, policies and procedures.

• Network Administrator

  • Aug 2020 - Mar 2021



Sourcewell

• Czechia
• Staffing and Recruiting
• 1 - 100 Employee

• Support Specialist

  • Nov 2018 - Aug 2020

  • Contribute to IT process and service changes by identifying opportunities for improvement.• Provide IT training for internal and external users.• Provide on-boarding training for new employees• Create, update and maintain standard operating procedures and knowledgebase content for use by IT staff and technology users.• Provide project research, planning, deployment and training.• Planned and deployed Microsoft Teams for the entire organization. Provided training for all employees. Continue to manage the Teams platform and provide continuous improvement for that platform.• Planned and deployed new incident management system (ManageEngine Service Desk Plus). Provided training for Technicians, employees and regional members. Responsible for maintaining and providing continuous improvement of the platform.• Responsible for the creation and deployment of desktop imaging using Microsoft Deployment toolkit (MDT). • Coordinated with engineers to deploy desktop management solution (ManageEngine Desktop Central). Continue to provide improvements and deployment of new features for that platform.• Assist in the support for Mitel phone system, configuration and deployment of unified communications.• Use Active Directory for user and computer management. Deployment of software and settings through Group Policy. New user creation and group management.• Provide support for Webex video conferencing tools and account management.• Provide solutions in the Microsoft O365 platform to help improve communication, business processes and faster response times within the organization.• Responsible for deployment and management of Mobile Device Management (MDM) solution MobileIron.• Inventory and asset tracking to ensure correct inventory numbers.



Mstate Detroit Lakes

• Primary and Secondary Education

• ITS 2 Lead

  • Apr 2012 - Nov 2018

  • Manage and provide the technical lead and direction for the M State Detroit Lakes campus.• Assist in day to day technical support and troubleshooting for staff, faculty and students.• Provide feedback, research and IT experience to create technical documentation and direction based on the initiatives of MState.• Create, update, and maintain Policy and Procedure documentation and training material.• Work with vendors on the procurement of IT equipment for all 4 campuses’.• Coordinate with other departments on projects and planning.• Work with network team to implement new technologies and troubleshoot issues. • Train Staff/Faculty/Students to use new technologies and devices.• Work with Staff/Faculty/Students to work through technology issues and uphold the M State Service Commitment.• Excellent time management and organizational skills. • Worked within a team to insure a smooth migration and implementation to Microsoft Office 365.• Hold training sessions either one on one with Staff/Faculty/Students or with large groups.• Worked within a team on the migration from E-Directory to Active Directory and configuration of Group Policy.• Implemented new imaging solution using Microsoft Deployment Toolkit (MDT).• Responsible for the creation of new images and updating of applications, drivers, software for all 4 campus locations imaging with SCCM.• Work with Virtualization Technologies VMware and Hyper-V.• Create bundles to assist in software deployment, patch management and other operating system changes.• Use daily Incident Management software to monitor, track and assist users with issues.• Updating and managing of asset inventory.• Configure network connections for PC’s and Laptops.• Configuration of Mobile Devices to work on the campus network.• Imaging and configuration of all Desktop, Laptop and mobile devices.• Configure multiple different operating systems to work with both Microsoft and Novell networks.



Minnesota State Community and Technical College

• Higher Education
• 100 - 200 Employee

• ITS2 Lead

  • Apr 2012 - Nov 2018



Freshwater Education District

• United States
• Education Administration Programs
• 1 - 100 Employee

• Network Administrator

  • Apr 2008 - May 2012

  • Support, Plan, Train, and troubleshoot eight remote K12 locations performing administration both onsite and remotely.• Responsible for network planning, budgeting and reporting for eight Freshwater schools.• Contracted by Freshwater to a ninth school district as Technology Coordinator for Henning ISD 545. Responsible for planning, budgeting, training and support of all technology in the school district.• Responsible for install and maintenance of Server 2003-2008, Active Directory, Exchange 2003-10.• Installed, Configured and Maintained VMware vSphere environment maintaining maximum uptime and High Availability.• Designed, implemented and supported VOIP system.• Consolidated all physical servers to VMware.• Configured and maintained imaging and asset management using Altiris.• Responsible for the planning, implementation and maintenance of Zultys VOIP system in the Henning ISD 545, and the CISCO VOIP for the Freshwater Education District.• Designed and implemented thin client computer labs saving the Henning ISD 545 thousands of dollars.• Managed Lightspeed Content Filtering on all 8 different locations.• Created, tested and implemented Group Policy changes for all locations.• Managed Microsoft Exchange for all Freshwater locations.• Planned, implemented and managed Cisco Wireless for Staples location.• Planned and executed migration from Server 2003 to Server 2008 on all servers.• Trained Staff/Faculty/Students on new and existing technology on all 8 locations.• Setup, configure and maintain Symantec Backup Exec for all 8 locations.• Configured network connections for PCs and laptops.• Install, upgrade and configure many operating systems.• General maintenance on laptops and PCs needing hardware repairs.• Troubleshoot printer errors and install printers through TCP/IP ports.• Recorded inventory on new and used computers.• Install and configure Anti-virus software.• Designed, Planned and implemented Incident Management solution.



Henning Public School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Technology Coordinator

  • Apr 2008 - May 2012

  • Technology Coordinator for Henning ISD 545• Working with and training Staff and Student’s to implement new technologies.• Responsible for planning, implementation and maintenance of Zultys VOIP system.• Responsible for install and maintenance of Active Directory, Exchange 2010, Vmware Server Virtualization, VOIP systems.• Planned and setup thin client computer labs saving the Henning ISD 545 thousands of dollars.• Configure network connections for PCs and laptops.• Install, upgrade and configure several operating systems.• General maintenance on laptops and PCs needing hardware repairs.• Troubleshoot printer errors and install printers through TCP/IP ports.• Recorded inventory on new and used computers.• Re-image desktops and laptops with Altiris server over the network.• Install and configure Anti-virus software.