Experience

NetSpark IP & Telecom

• United States
• Telecommunications
• 1 - 100 Employee

• Director of Sales

  • Jan 2020 - Present

• Technical Sales Consultant

  • Jan 2020 - Jan 2021



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Client Solutions Executive 2 - Select

  • Dec 2016 - Jan 2020

  Generates existing and/or new sales to customers for delivery of AT&T products/services/systems and solutions to solve customer’s strategic business priorities.Develops strategic initiatives to grow and retain the revenue stream of assigned complex accounts while ensuring customer satisfaction.Establishes and maintains productive long-term networks and relationships with customers.Represents the company to the account and the account to the company in all sales oriented activities.Identify key trends and customer needs and leverage industry knowledge and applications in order to find and close opportunities.Demonstrates and maintains complete extensive knowledge of the organizations entire product and service line.Observes and participates in presenting products and services that can benefit customer’s needs.Partners with clients to understand business needs issues, strategies and priorities in order to deliver value-added business solutions.

• Client Solutions Executive - Retail

  • Jan 2016 - Nov 2016

  Primarily on customers premises, generates existing and/or new sales for delivery of solutions that meet a wide variety of customer needs for ATT products/ services /systems/ solutions. With the assistance of support resources, identifies sales opportunities solutions for customers. Builds and maintains a network of colleagues and customers to share information and obtain prospects. Initiates customer contacts/visits with existing and prospective customers. Represents the company to the account and the account to the company in all sales oriented activities. Develops new accounts and maintaining and growing existing accounts. Establishes and maintains productive long-term networks and relationships with customers.

• Assistant Store Manager

  • Nov 2012 - Dec 2015

  Execute store initiatives related to sales, service, and customer experience Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetsCoach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputationDemonstrate the right customer behaviors defined by Delivering an Extraordinary ExperienceConsistently demonstrate excellent leadership and coaching skillsPartner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service

• Retail Sales Consultant

  • Nov 2009 - Oct 2012

  * 94% Willingness to Recommend YTD 2012* Priority of Excellent Customer Service* Drove Accessories to 120% Attainment MoM* Test new products before launching nationally for COR AT&T



Wireless Advocates

• United States
• Wireless Services
• 700 & Above Employee

• Retail Sales Manager

  • Jan 2008 - Oct 2009



Helio

• Research Services
• 1 - 100 Employee

• Retail Store Manager

  • Jan 2005 - Jan 2007



Mobile Gateway

• Aurora, Illinois

• Assistant Store Manager

  • Jan 2004 - Jan 2005



The Mobile Solution

• Aurora, Illinois

• Sales Representative

  • Jan 2002 - Jan 2004