Experience

Terramark Urban Homes

• United States
• Construction
• 1 - 100 Employee

• Operations Manager

  • Feb 2020 - Present

  • Creation and implementation of operational procedures across all departments including sales, marketing, development, purchasing, construction and architectural design. • Serve as in-house customer service director and transaction coordinator for home sales and land acquisition. I work closely with buyers, lenders, realtors, title companies, surveyors and our project managers to ensure a quality transaction and home-building experience. • Conducting of annual performance reviews and customer service development training as the direct supervisor of administrative staff. • Attend all weekly construction meetings for projects; update and distribute construction meeting minutes. • Assigned main point of contact for company-managed HOAs. Conduct HOA homeowner turnover meetings after community completion. • Regional property management consultant for new multifamily property in San Antonio as well as individual townhome units in the Midtown Houston area. Perform audits, assist with evictions, draft up tenant leases, manage marketing listings. Working directly with the City of San Antonio to pioneer new program involving AMI affordable units. • Managing and forecasting rebates through the City of San Antonio's CCHIP reimbursement program. • IT Administrator. Responsible for maintaining organization’s computer and network system. Manage information systems, software licenses, perform troubleshooting, install and monitor job site security systems. Facilitated office transition to working remotely during COVID-19 outbreak. • Researching and uploading of all home selections and home warranty requests into BuilderTrend software. Show less



Fisher, Herbst & Kemble P.C.

• United States
• Accounting
• 1 - 100 Employee

• Operations Director/Commercial Property Manager

  • Jan 2019 - Jan 2020

  • Responsible for handling of all HR components for a Public Accounting Firm as well as Property Management duties for a 29,000 square foot commercial property. • HR duties include benefits administration, processing payroll, invoice approval, new employee setup and orientation as well as end-of-month payroll and benefits reporting. • Actively engaged in the hiring process of student interns, working with a number of local universities to organize on-campus interviews with students. • Coordinating company retreats and office events. • Commercial Property Manager duties included performing daily inspections and maintenance checks on property and grounds as well as regular check-ins with the building tenants. • Performed commercial lease renewal negotiations, calculate CAM amounts, represented building management during eviction proceedings and instituted new building security protocols that included the installation of a building entry security system. • Assisted in ground-up creation of new commercial lease contract. Show less



Dallas Anti-Aging & Wellness

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Practice Manager

  • Sep 2016 - Oct 2018

  As the Practice Manager, I directly supervised the daily operations of a state of the art medical facility and its non-physician staff. I managed the successful transition to a completely paperless office and implementation of policies and procedures, resulting in record-breaking sales totals (over $1 million in revenues for fiscal 2017). In addition to overseeing the completion and relocation to a new office facility, I also performed on-site IT troubleshooting as well as ensuring exceptional customer service by responding to situations quickly, fairly and professionally. After relocating to San Antonio, I continued to successfully manage the Dallas office remotely two days per week, while flying to Dallas to be on-site three days per week. This was done over a six month period to facilitate a smooth transition to new management so that I could pursue a career closer to our new home. Show less



ilume Management Services, Inc.

• Dallas, TX

• Property Manager

  • Jan 2015 - Aug 2016

  As the property manager of ilume Park, a 240-unit, Class A luxury apartment community in the heart of Dallas, I oversaw a team of 18 employees that consistently met weekly targets for sales and retention during the critical “lease-up” period. It was here that I quickly became adept at dispute resolution and management of staff and resources. I worked directly with corporate management to develop monthly and yearly budgets, code invoices, audited executed leases, all while implementing exceptional customer service practices to increase resident retention and create a true luxury living experience. Show less



Dallas Anti-Aging & Wellness

• United States
• Medical Practices
• 1 - 100 Employee

• Administrative/Executive Assistant

  • Aug 2010 - Jan 2015

  Worked directly with CEO to develop an entirely new clinical practice. Operating the reception desk of two clinics simultaneously, I was also directly involved with creating and implementing policies and procedures to optimize customer services, efficiency and profits. Worked directly with CEO to develop an entirely new clinical practice. Operating the reception desk of two clinics simultaneously, I was also directly involved with creating and implementing policies and procedures to optimize customer services, efficiency and profits.



Various Hotels and Residential Properties

• Dallas/Fort Worth Area

• Concierge

  • Mar 2008 - Jan 2014

  Provided concierge services for a residential high-rise in downtown Dallas as well as various residential properties and hotels in the Dallas/Fort Worth and Milwaukee areas, my responsibilities included coordinating events, reservations, conflict resolution and executing emergency protocols. Provided concierge services for a residential high-rise in downtown Dallas as well as various residential properties and hotels in the Dallas/Fort Worth and Milwaukee areas, my responsibilities included coordinating events, reservations, conflict resolution and executing emergency protocols.