Chris Kang

Client Success Manager at Rewardz
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Contact Information
us****@****om
(386) 825-5501
Location
Selangor, Malaysia, MY
Languages
  • English Professional working proficiency
  • Chinese Full professional proficiency
  • Malay Professional working proficiency
Skills

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Bio

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Credentials

  • UTAR
    Universiti Tunku Abdul Rahman (UTAR)

Experience

  • Rewardz
    • Singapore
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Client Success Manager
      • Feb 2023 - Present

      Results-oriented and customer-focused professional with a proven track record in managing and nurturing client relationships. Skilled in overseeing the entire customer lifecycle, from onboarding and implementation to retention and growth. Adept at establishing trusted advisor relationships to drive ongoing value and satisfaction with our products and services. Experienced in liaising with internal stakeholders across sales, customer support, merchant, and development teams. Excellent communication skills with the ability to effectively collaborate with senior-level management and understand customer needs. Proven expertise in maintaining customer success metrics and data, identifying areas for improvement, and implementing innovative approaches to enhance client satisfaction. Deep understanding of the business landscape and clients' industries, utilizing this knowledge to bring new ideas and strategies to leverage our platform for increased success. Key Skills: Customer Relationship Management Onboarding and Implementation Client Retention and Growth Upselling and Cross-selling Trusted Advisor Relationship Building Internal Stakeholder Collaboration Senior-level Management Communication Data Analysis and Metrics Maintenance Business and Industry Knowledge Innovative Problem-solving Show less

  • Toshiba Tec Malaysia Sdn. Bhd
    • Malaysia
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior Corporate Account Manager
      • Jul 2016 - Jan 2023

      I had been assigned to handle one set of key accounts, which include both existing and non-existing customers.  Submit accurate sales forecast (1 to 6 months)  To key in all daily activities in CRM system  To build a strong relationship with customers and create potential sales pipeline and new business opportunity  Experience in handling tender sales & project (IT hardware & software)  Provide after-sales support to maintain existing customers.  Top sales achiever in 2018 & 2019  Achieved Excellent Performer in 2021A  Achieved highest sales value in corporate team.  Achieved highest sales unit in corporate team.  Ranked first in corporate team for top colour sales in 2021A Accounts handling are as below: 1) Employees Provident Fund (KWSP) 2) Indah Water Konsortium 3) Menteri Besar Selangor (MBI) 4) Tropicana Corporation Berhad 5) IGB Corporation Berhad Show less

  • Canon Marketing (Malaysia) Sdn. Bhd.
    • Malaysia
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Account Manager
      • Apr 2015 - Jul 2016

      Service and maintain existing key accounts to achieve a sales target of RM 1M per annum. Drive additional sales revenue through new sales campaigns and value-added services.  Responsible for sales growth. Seek out new business opportunities from various market segments.  Customer engagement and seek for business opportunity expansion.  Pipeline development through market and industry research, cold calls, and using CRM tools to improve pipeline efficiency. Service and maintain existing key accounts to achieve a sales target of RM 1M per annum. Drive additional sales revenue through new sales campaigns and value-added services.  Responsible for sales growth. Seek out new business opportunities from various market segments.  Customer engagement and seek for business opportunity expansion.  Pipeline development through market and industry research, cold calls, and using CRM tools to improve pipeline efficiency.

  • TC Management Services Corporation Sdn Bhd
    • Perak, Malaysia
    • Internship Student
      • Sep 2014 - Dec 2014

      My job involves telemarketing sales, assisting my direct supervisor with payment collection, document printing, checking on customers’ payments, knocking off paid invoices in the accounting system, etc. My job involves telemarketing sales, assisting my direct supervisor with payment collection, document printing, checking on customers’ payments, knocking off paid invoices in the accounting system, etc.

  • Gateway Option
    • Perak, Malaysia
    • Sales & Marketing
      • Feb 2013 - Aug 2013

      Telemarketing sales that required looking for new customers based on the listing provided to promote my company’s products, using a CRM system to record all my daily activities and customer contact is also part of my job. I will also need to travel to customer places for sales and service-related matters. Meanwhile, attending all the road shows organized by my company is compulsory. Telemarketing sales that required looking for new customers based on the listing provided to promote my company’s products, using a CRM system to record all my daily activities and customer contact is also part of my job. I will also need to travel to customer places for sales and service-related matters. Meanwhile, attending all the road shows organized by my company is compulsory.

  • Aeon , Perak Malaysia
    • Perak, Malaysia
    • Sales & Marketing
      • Sep 2010 - Dec 2010

      A part time job during college semester break. Deliver the best customer service for all walk in customer by helping them to choose the best product which are suitable for them. Be in a role for stock checking is also part of my daily job responsibility. A part time job during college semester break. Deliver the best customer service for all walk in customer by helping them to choose the best product which are suitable for them. Be in a role for stock checking is also part of my daily job responsibility.

  • Genting Berhad
    • Malaysia
    • Investment Management
    • 100 - 200 Employee
    • Croupier
      • Apr 2009 - Dec 2009

      To be responsible in the assigned gaming table, make sure all gaming process runs smoothly on the assigned table. Eg cards and gaming chip distribution to customer. To be responsible in the assigned gaming table, make sure all gaming process runs smoothly on the assigned table. Eg cards and gaming chip distribution to customer.

Education

  • University Tunku Abdul Ranman ( UTAR Kampar)
    Bachelor's degree, Marketing
    2013 - 2015
  • INTI International University & Colleges
    Diploma, Business Administration, Management and Operations
    2010 - 2013
  • Sekolah Menengah Jenis Kebangsaan Yuk Choy (SMJK (c) Yuk Choy)
    Secondary School (SPM), Science Stream
    2004 - 2009

Community

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