Data Protection and Compliance Manager

• Nov 2021 - Present

DevOps Team Manager

• Jan 2018 - Nov 2021

Computer Programmer

• Jan 2015 - Nov 2021

Responsible for the ongoing development and smooth running of internal IT systems, supporting the teams working in the call centre and working as part of the team developing sector leading web based data management services to Education Authorities, Schools and Education organisations across the country.

Development Team Manager

• Nov 2015 - Jan 2018

I'm responsible for developing an expanding team of programmers and IT specialists to support our market leading data management service and the infrastructure used to deliver it. My team's remit also includes supporting in house teams with their general IT requirements and developing bespoke software and services to support and improve our business processes.

Field Service Manager

• May 2011 - Jan 2015

In the role of Service Manager I :- Managed the school based teams in a subset of the Sheffield schools that outsourced their IT service provision as part of the Building Schools for the Future initiative ensuring that the team of engineers progressed and resolved faults in line with the contractual SLA’s set out. - Acted as a first point of escalation for the schools and city council. It was my responsibility to maintain a high level of customer satisfaction with the service delivered. - Worked with the onsite teams, peers and management to develop and implement process and procedure improvements.

ICT Strategy Development Manager

• Apr 2005 - May 2011

Responsible for all ICT service provision in this 11-18 split site schoolProjects included :Help desk design and implementationOutsourcing of printing servicesAutomation of OS and application deployment and management Learning space redesign and installation Responsible for all ICT service provision in this 11-18 split site schoolProjects included :Help desk design and implementationOutsourcing of printing servicesAutomation of OS and application deployment and management Learning space redesign and installation

IT Consultant

• Mar 2005 - Apr 2009

Self employed IT consultant offering web design and hosting services, IT training and consultancy.Clients included Jessica Ennis (UK Heptathlete), North West Sheffield City Learning Centre, Quick Feet Productions, Re:Play Magazine Self employed IT consultant offering web design and hosting services, IT training and consultancy.Clients included Jessica Ennis (UK Heptathlete), North West Sheffield City Learning Centre, Quick Feet Productions, Re:Play Magazine

ICT Consultant

• Apr 2001 - Apr 2005

ICT consultant supporting schools in challenging circumstances. Developed, promoted and supported IT projects in 2 secondary schools and their feeder primaries. ICT consultant supporting schools in challenging circumstances. Developed, promoted and supported IT projects in 2 secondary schools and their feeder primaries.

Network Manager

• Jan 1999 - Apr 2001

Network Manager for the City Campus’ Netware / Zenworks servers and 500+ Windows PCs. Coordinated the work of a team of ten advisers. Provided 1st, 2nd and 3rd line technical and helpdesk support Network Manager for the City Campus’ Netware / Zenworks servers and 500+ Windows PCs. Coordinated the work of a team of ten advisers. Provided 1st, 2nd and 3rd line technical and helpdesk support

IT Technician

• 1996 - 1998

General Office IT and and server side IT support. Helpdesk design, implementation and support. General Office IT and and server side IT support. Helpdesk design, implementation and support.