Experience

DaVinci Education

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Data Engineer

  • Jul 2021 - Present



LCMS Plus

• Senior Quality Assurance Engineer

  • Apr 2018 - Present

  Write and execute test cases and suites for both manual and automated testing.Develop automated tests using Python/Robot Framework/Selenium as part of smoke and full regression test suitesIn concert with the team systems admin, setup and maintain a Jenkins CI server for testing when developers commit changes to the GitLab repositoryWork as part of an agile development team and serve as a bridge between the product team and developers

• Healthcare Education Systems Analyst

  • May 2017 - Present

  Consult clients regarding best practices for setup and implementation of LCMS+ as well as ongoing use of the systemEnsure that development efforts are maximized for the benefit of all clientsImprove the quality and reliability of the product through development of automated testing and adding efficiencies to internal workflows



University of North Carolina at Chapel Hill

• United States
• Higher Education
• 700 & Above Employee

• Business System Analyst/IT Project Manager

  • May 2015 - Present

  Serve as Project Manager for 2 large educational, vendor based, product rollouts, ExamSoft (assessment system) and LCMS+ (learning management system for medical schools).Operate in the roles of Product Owner and Agile Coach on a legacy development team transitioning to Agile methodologies (80% kanban, 20% scrum)Align the school’s educational needs/expectations with realistic and iterative development cycles

• Software Technician

  • May 2010 - May 2015

  Deployed, tested, and maintained the evaluation system for the medical schoolDeveloped automated process for grade submission and transference between the evaluation system and the MS SQL data warehouse using Ruby and Python, greatly increasing the timeliness and accuracy of grades and evaluationsImplemented the testing of both the online exam system and the student database web applications (.Net based)Implemented a Jenkins-CI server for continuous integration and scripted eventsCreated a common development environment using Virtualbox allowing developers to have faster and more consistent system startup time in case of loss or upgrades Show less



Bandwidth Inc.

• United States
• Software Development
• 700 & Above Employee

• Multiple Titles

  • Oct 2007 - May 2010

  Sales Operations Support Specialist - Assessed credit-worthiness and risk factors for contracted services - Translated initial sales orders to work orders for technicians to fulfill - Constructed contracts for various sized orders up to 30 pages in length Local Number Porting (LNP) Specialist - Ensured the smooth transition of customers’ telephone numbers to Bandwidth.com services - Managed up to 60 concurrent cases in a timely and professional fashion Customer Care Specialist - Provided Tier 1 help desk support through phone, web portal, and email - Served as customer care lead handling escalations and VIP cases - Supported customers with dedicated Internet circuits, SIP trunking, and hosted VoIP installations Show less



SAS

• United States
• Software Development
• 700 & Above Employee

• Desktop Support

  • Oct 2005 - Oct 2007

  - Leading student member of the PC and Cellular support teams (12 employees, 8 full time and 4 students) - Maintained PCs and wireless devices for SAS locally in Cary as well as remotely across the US - Contacted high profile customers and performed courteous upgrades and repairs to their systems - Deployed new machines, coordinated moves for employees, and assessed networking infrastructure - Leading student member of the PC and Cellular support teams (12 employees, 8 full time and 4 students) - Maintained PCs and wireless devices for SAS locally in Cary as well as remotely across the US - Contacted high profile customers and performed courteous upgrades and repairs to their systems - Deployed new machines, coordinated moves for employees, and assessed networking infrastructure