Experience

MegaLight Inc.

• Operations Manager



Amazon

• United States
• Software Development
• 700 & Above Employee

• Delivery Specialist

  • Jun 2019 - Aug 2022

  Delivery Station Liaison and Driver Trainer. Worked as a liaison between the company, the customer and the 3rd party delivery companies. Transition into a driver trainer and trained all incoming drivers for our location, as well as, traveled to assist other stations with training. Delivery Station Liaison and Driver Trainer. Worked as a liaison between the company, the customer and the 3rd party delivery companies. Transition into a driver trainer and trained all incoming drivers for our location, as well as, traveled to assist other stations with training.



KraftMaid Cabinetry

• Manufacturing
• 100 - 200 Employee

• Customer Service Supervisor

  • Jun 2008 - Aug 2015

  Managed 35 phone agents including daily tasks, bi-weekly PDR's and annual performance reviews, Also responsible for interviewing, hiring and discipline and managing daily, weekly and monthly KPI's. Worked with IT on continuous improvement projects. Worked closely with logistics to ensure timely delivery of customer orders. Managed 35 phone agents including daily tasks, bi-weekly PDR's and annual performance reviews, Also responsible for interviewing, hiring and discipline and managing daily, weekly and monthly KPI's. Worked with IT on continuous improvement projects. Worked closely with logistics to ensure timely delivery of customer orders.