Experience

Bane-Welker Equipment

• United States
• Machinery Manufacturing
• 100 - 200 Employee

• Assistant Service Manager

  • Aug 2021 - Present

  Assist the Service Manager with service operations including shop assignments, personnel and standards of performance and work output to satisfy customer’s service needs. • Supervise and control work load of service technicians. • Schedules service work according to priority and maintains an orderly flow of work. • Supervises the training of service technicians with in-house training programs. • Responsible for the safety of service technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources. • Assists sales manager, evaluating trade-ins. • Orders and maintains adequate supplies and parts for service department inventory. • Make sure warranty claims are processed and forwarded to supplier. • Listens to problems of service personnel and works out satisfactorily or brings problems to management for possible solution. • Inspects all completed work turned in to the Service Department as is appropriate. • Helps service personnel diagnose troubles if they do not know the problem or cannot find it. • Recommends new shop equipment which will cut costs in shop and speed up work or which will give the customer more complete coverage. • Responsible for issuing purchase orders for the service department. • Make sure job tickets are properly punched in and out on time clock • See that job tickets are promptly charged out, both customer and internal. • Prepares personal/vac/sick reports for Service Department personnel. • Reviews all service technicians’ time clock reports and submits them to Human Resources in a timely manner. Show less



Beechmont Ford Inc

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Advisor

  • Feb 2020 - Aug 2021

  Accurately record issues and data into Dealer Management System. Attention to detail is critical. Conduct Transactions w/ system; walk the customer through correction and provide a summary. Communicate estimated completion time, regular updates and follow through on each customer vehicle. Coordinate the detail of every vehicle prior to delivery. Coordinate the delivery time or pick up with each customer. Follow up with Customer on services provided; ensure they are satisfied with the work performed. Perform detailed daily record keeping and reporting Show less



Tesla

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Service Advisor

  • Nov 2018 - Feb 2020

  Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.Accurately record issues and data into Dealer Management System. Attention to detail critical.Conduct Transactions w/ system; walk customer through correction and provide summary.Communicate estimated completion time, regular updates and follow through on each customer vehicle.Coordinate the detail of every vehicle prior to delivery.Coordinate the delivery time or pick up with each customer.Follow up with Customer on services provided; ensure they are satisfied with the work performed.Perform detailed daily record keeping and reporting. Show less

• Lead Service Support Associate

  • Nov 2017 - Feb 2020

  Developing and strengthening customer relationships by providing above and beyond customer service experience.Providing vehicle transportation to accommodate the busy schedules of customers.Assisting the Service Team with process flow to create an accurate and timely service process.



Vertex Professional Group

• Florence, KY

• Associate Property Manager

  • Jun 2017 - Sep 2017

  Representative between customer/homeowner and Home Association Boards. Coordinating vendors on multiple projects. Report to the boards on all community projects, issues and resolutions. Representative between customer/homeowner and Home Association Boards. Coordinating vendors on multiple projects. Report to the boards on all community projects, issues and resolutions.



Safe Haven ADT

• Cincinnati Area, KY

• Relocation Sales Manager

  • Feb 2017 - Jun 2017

  Successfully analyze monitoring and security needs for new home owners. Responsible for new sales and business growth. Successfully analyze monitoring and security needs for new home owners. Responsible for new sales and business growth.



Zimmer Biomet Southwest Ohio

• Inventory Coordinator

  • Apr 2012 - Jan 2017

  Successfully supply orthopedic implants for a fast pace and always changing surgery schedule Manage our multi-million dollar hip and extremity inventory SMS System Certified Successfully supply orthopedic implants for a fast pace and always changing surgery schedule Manage our multi-million dollar hip and extremity inventory SMS System Certified



Cintas

• United States
• Facilities Services
• 700 & Above Employee

• Six Sigma Point of Contact

  • Mar 2006 - May 2011

  Team leader for implementation of Six Sigma projects Green Belt Six Sigma Certified Successfully reviewed information flow with National Account issues Managed and executed my own schedule Successfully developed and implemented new Route Check-In process Assisted Human Resources with all Safety Training Team leader for implementation of Six Sigma projects Green Belt Six Sigma Certified Successfully reviewed information flow with National Account issues Managed and executed my own schedule Successfully developed and implemented new Route Check-In process Assisted Human Resources with all Safety Training



Anderson Mercy Hospital

• Security Officer

  • Jun 2005 - Mar 2006

  Provided a safe environment for the staff and patients Proactively patrolled the hospital property Provided safe transportation for staff and patient to the parking garage Provided a safe environment for the staff and patients Proactively patrolled the hospital property Provided safe transportation for staff and patient to the parking garage



Williamsburg Police Department

• Police Officer

  • Jun 2005 - Jan 2006

  Successfully provided Community Oriented Policing Responsible for Off Duty Details Provided crowd control and traffic control for Community Events Successfully provided Community Oriented Policing Responsible for Off Duty Details Provided crowd control and traffic control for Community Events