Experience

Tallgrass Energy
• United States
• Oil and Gas
• 200 - 300 Employee
• Business Analyst

  • May 2014 - Present


Silicon Valley Bank

• United States
• Banking
• 700 & Above Employee

• Business Process Analyst - Contractor

  • Apr 2009 - May 2013

  • Support implementation of new enterprise wide banking transaction software. Interface with operational teams, IT, PMO in development of new processes and metrics. Develop departmental project tracking, escalate issues as necessary. • Improved departmental product delivery by developing, implementing, and measuring standards. • Develop process documentation including process maps and work detail in support of existing and new processes. Documentation used to evaluate proposed process changes, by auditing, and as operational team reference. • Create and deliver scheduled and ad hoc Excel reports to analyze available data, determine trends, and to communicate current and ongoing operational impacts. • Facilitate meetings with local and remote teams to capture & define requirements and develop project plans. Show less



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Process Consultant

  • Sep 2005 - Feb 2008

  • Identify and document key operational processes for IT Operations and Engineering support teams. Deliver end-to-end documentation detailing time and resource requirements. o Facilitated customer meetings to identify and document system requirements. o Develop quick hit improvement opportunities. o Review existing metrics, develop process improvements. • Implement process improvements with work flow management. • Collaborate with SME & management to develop standard work procedures and measurements. Introduced Process Owner roles through improvement implementation. • Develop and manage project plans, develop and deliver organizational communication to communicate project scope, time lines, impact, and mile stones. • Develop and deliver team training both onsite and remote. • Directed process improvement in desktop PC delivery system for 22k desktops that resulted in reduced delivery time and reduced hardware inventory using Six Sigma Methodology. • Design, configure, and implement workflow management software (HP ITG) for 22 IT Network Support and Engineering teams located across the US and internationally. Project completed early and within budget. • Act as primary customer interface to gather, assess and prioritize customer enhancement requests. Show less

• Regional IT Director

  • Jan 1998 - Jan 2005

  • • Managed team that supports and implements IT operations infrastructure Support included the installation, upgrade, and maintenance of: o 2500 Desktop Assets o 2 Aspect ACD and 2 Avaya PBX and associated desktop devices o Network infrastructure including Servers, Cisco switches and routers, circuits • Attained the highest customer satisfaction ratings of all sites: 4.8 out of 5 for 9 consecutive quarters. • Lead a team of 10 national SMEs to evaluate organizational cost and effectiveness. Organized and lead sessions to measure and document regional differences, capture best practices, and began the process of standardized work. • Participated on team that created standardized dashboard across IT Operations. • Continuity management at the regional level. • Developed and managed regional IT budget. • Created and implemented strategic plans with national team. • Partnered with Facilities, Security, and Administrative support staffs to deliver corporate initiatives. • Project managed a 45% expansion of regional IT desktop and IT infrastructure, including 2 new buildings with equipment rooms. Projects completed on time and within budget. Recognized nationally for completion. • Designed and managed the implementation of cabling infrastructure for site expansion. • Developed plans and supported personnel for equipment relocations. Show less