Director of Global Technical Support

• Aug 2017 - Present

Strategic Product Manager

• Sep 2013 - Present

Responsible for planning, designing and positioning of ProSoft Technology products, including development of collateral materials and documentation, defining part numbers and pricing strategies, and working closely with the Engineering to deliver best-in-class products. Also work closely with Sales, Commercial Marketing, and Technical Support to ensure the company's overall strategy and goals are met.

Technical Services Manager

• Feb 2011 - Sep 2013

For years ProSoft Technology has been known for its outstanding technical support. My job was to ensure we continue the superb level of excellence our customers expect from our Technical Support group. Also responsible for managing the Training Department. The Training Department continually produces quality training videos, online training webinars, and classroom courses for our customers.

Training Manager

• Feb 2009 - Feb 2011

Given the opportunity to start the Training Department from the ground up. The Training Department has went on to produce some of the best training content in the industrial automation industry. Several of the videos produced are some of the most viewed videos on YouTube for their respective technology.

Technical Support Engineer, Level 3

• Apr 2006 - Feb 2009

Primarily responsible for interfacing directly with the Engineering department to resolve verified technical support issues that include software/hardware bugs, product enhancements, etc. Also conducted day to day operations as a TSE to resolve customer issues.

Technical Support Engineer

• Feb 2003 - Apr 2006

As a TSE with ProSoft Technology, our job is to instill confidence in the products we sell. The primary goal of the TSE is to help customers resolve issues they're having and ensure the successful implementation of those products.

Regional Automation Specialist

• 1999 - 2002

Responsible for planning, designing and implementing Interbus and other industrial automation technology products offered by Phoenix Contact. Worked closely with, Sales, Customer Service and Technical support departments. Responsible for planning, designing and implementing Interbus and other industrial automation technology products offered by Phoenix Contact. Worked closely with, Sales, Customer Service and Technical support departments.

Applications Engineer

• 1995 - 1998

Tasked with planning, designing and implementing various industrial automation products offered by TCP. Worked closely with Sales, Customer Service and Technical support departments. Tasked with planning, designing and implementing various industrial automation products offered by TCP. Worked closely with Sales, Customer Service and Technical support departments.

Production Oil Well - Rig Hand

• 1992 - 1995

A physically demanding and sometimes dangerous job that required high levels of attention to detail to not only maintain personal safety, but to ensure the safety of others. Primarily worked on production rigs that would determine why a well was no longer producing oil/gas, repair the failure, and return the well back to production. A physically demanding and sometimes dangerous job that required high levels of attention to detail to not only maintain personal safety, but to ensure the safety of others. Primarily worked on production rigs that would determine why a well was no longer producing oil/gas, repair the failure, and return the well back to production.

Sergeant

• Jun 1987 - Feb 1991

SERGEANT: Of all the NCO ranks, this one, very possibly, has the greatest impact on lower-ranking soldiers. Privates, who are the basic manpower strength of the Army, generally have sergeants as their first NCO leaders. It is to the rank of sergeant that the privates look for example. Sergeants are responsible for the individual training, personal appearance and cleanliness of their soldiers. The authority of the sergeant is equal to that of any other NCO rank. The sergeant must be unquestionably competent in order to carry out the mission correctly, accomplish each task and care for assigned soldiers. The rank of sergeant is not a position in which to learn how to become a leader - no apprenticeship here. While certainly the new sergeant will be developed new skills, strengthening old ones and generally better, he or she is a sergeant, and is no less a professional than those grades of rank to come. Show less