Experience

TELECOMS PLUS LIMITED

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Learning Content Consultant

  • Jun 2022 - Present

  In my current role I work with stakeholders to design, develop and deliver multimedia training solutions for various parts of a multi-utility provider.

• Learning & Development Trainer

  • Apr 2018 - Nov 2022

  My current role involves training technical support staff of various different ages and backgrounds in the areas of telephony, broadband and mobile. In addition to classroom sessions I am also involved in their induction and on-going training.

• Quality and Insights Specialist

  • Oct 2017 - Mar 2018

  This role involved monitoring technical support advisers to identify training needs for individuals, and trends within the wider technical department. Identifying these trends made it possible to recommend and implement changes to existing processes, aimed at improving service and reducing costs. I would regularly join technical advisers and their supervisors in one-to-one meetings to provide guidance into which areas required development.The identification of wider trends also resulted in creation of content for the business Intranet.

• Technical Advisor

  • Apr 2015 - Sep 2017

  I am currently based in North West London (Colindale), working as a Technical Support Adviser for an Internet Service Provider.The role involves dealing with the companies client base and diagnosing and resolving any problems they are experiencing with their Internet service.This role has given me a in depth understanding of the best practice methods involved in diagnosing and resolving problems across a wide variety of operating systems and hardware devices.I am also regularly involved in training new-starters and also involved in a website development project aimed to improve the induction process for new members of staff.



Max Medium

• Company Director

  • Aug 2009 - Mar 2015

  Following work on a number of website development projects over the last few years in my spare time, I decided to team up with a colleauge and establish a company to further developer multimedia content and applications.We specialise in the creation of websites, graphics, 3D modelling and interactive DVDs. Following work on a number of website development projects over the last few years in my spare time, I decided to team up with a colleauge and establish a company to further developer multimedia content and applications.We specialise in the creation of websites, graphics, 3D modelling and interactive DVDs.



Walgreens Boots Alliance

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Online Channel Manager

  • Aug 2009 - Feb 2010

  Involved in the redevelopment of the boots.job website and the introduction of Boots recruitment servcie centre onto numerous social media platforms. Involved in the redevelopment of the boots.job website and the introduction of Boots recruitment servcie centre onto numerous social media platforms.



DSGi Business

• IT Services and IT Consulting
• 100 - 200 Employee

• Technical Advisor

  • Nov 2004 - Jun 2009

  Responsible for diagnosing and resolving problems with computers through telephone supprt and remotely over the Internet.

• Front End Developer

  • Mar 2008 - Oct 2008

  A temporary seconded position in which I was responsible for building and delivering front end soluion (HTML and CSS) which provided a website for the training department of a technical contact centre.