Experience

Wescot Credit Services Limited

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Head of Business Architecture

  • Nov 2019 - Present

• Senior Technical Lead

  • Oct 2014 - Nov 2019

• Senior DM Specialist

  • Jun 2014 - Oct 2014



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Consultant

  • 2005 - Jun 2014

  Development and management of collections strategies within the FICO Debt Manager collections & recoveries software.Requires an element of project management with facilitation of end user workshops and definition of business and technical requirements covering a wide body of processes.Strategy design via process flow documentation inclusive of implementation and post change data analysis of new and existing processes in collaboration with other Consultants within the team.Production of management information on collections and recovery strategic performance at high, mid and low levels for the operation and senior management.Conception, development and maintenance of key operational user tools based multiple platforms including, SharePoint, Excel VBA and IBM AS/400. Show less

• Support Analyst

  • 2004 - 2005

  Primary support of the Debt Manager Collections & Recoveries software.Handling front line user queries and issues as well as creation production of ad-hoc and scheduled management information for the operation and senior management.

• Debt Manager Training Logistics

  • 2003 - 2004

  Logistical coordination of the Debt Manager training programme for initial implementation.