Project Manager

• Oct 2022 - Present

Project Manager

• Jun 2022 - Oct 2022

Project Manager

• Oct 2021 - May 2022

Associate

• Apr 2021 - Oct 2021

Senior Project Manager

• Jan 2020 - Apr 2021

Project Manager

• Sep 2018 - Nov 2019

Responsible for the management and delivery of a major ERP implementation programme • Planned, prioritised and successfully delivered multiple workstreams including Technology and Data, as well as managing the relationship with the ERP provider• Produced ‘As Is’ & ‘To Be’ process documentation, driving efficiency via new technologies• Established highly effective issue resolution, change control & risk management processes• Ensured all costs were aligned to forecasts & escalated any risks to the Programme Director• Provided ongoing stakeholder management to ensure buy-in and effective collaboration • Created Change Initiation Process, including new prioritisation tool and introduction of a Review Board

Project Manager

• Aug 2017 - Aug 2018

Responsible for managing the Business Change workstream of a Mortgage Transformation Programme, enabling business growth and market share increase• Supported one-day mortgage offering delivery & customer/broker experience improvements • Led work to increase business volumes & enable organisation to expand into niche markets• Drove all aspects of Business Change, incl. business readiness, communications & training• Managed divisional engagement at SME & Director level, ensuring all stakeholders buy-in• Created a ‘test & learn’ environment, ensuring processes were efficient, robust & productive• Enabled validation of the configuration on the new Sales & Originations system & procedures• Invited staff to create dummy applications to strengthen their understanding of the systems• Devised process map QA approach to ensure programme adhered fully to agreed standards • Baselined process timings and created an approach to record and track process efficiencies

Project Manager

• Mar 2016 - Jul 2017

Responsible for managing the implementation of a local community funding proposition as part of the re-launch of the Co-Op membership scheme • Implemented the funding proposition which enabled members to support local charities • Defined the Target Operating Model of the funding scheme, securing stakeholders' buy-in• Provided function for the members to pledge money earned from buying branded products• Led a cross-functional team to develop & implement a new recurring 6 monthly funding cycle• Influenced senior stakeholders from Food & Funeralcare Business Units with opposing views• Guided website development, enabling the collaboration between charities and supporters • Coordinated promotional in-store/ digital collateral, PR, social media and communications• Established all internal processes and procedures required to maintain the funding scheme

Project Manager

• Apr 2015 - Jan 2016

Responsible for delivering workplace regulatory change project, supporting a Financial Crime Prevention Operation, impacting c.300 employees, and enabling cost efficiencies• Created Lean efficiencies, replacing contractors with new permanent & fully trained staff• Owned diverse change scope originating from Regulatory bodies, internal Audit & Risk areas• Migrated operational activity from overcrowded site to new location, reorganising resources• Defined and implemented a Governance framework to deliver Change into the FCP Operation• Introduced project templates, a meeting & reporting structure to effectively manage change• Designed high-level roadmap to ensure seniors fully grasped the magnitude and importance of the required business change

Project Manager

• Jul 2013 - Apr 2015

Responsible for implementing a project to rationalise the international footprint of LBG through the sale of part of LBG’s life insurance business and the migration of the retained element to a 3rd-Party Administrator• Managed contract negotiations, HR activities & the relocation of IT systems & processes

Project Manager

• Jul 2012 - Jun 2013

Responsible for delivery of a major project to define and document the Target Operating Model (TOM) for the LBG Wealth Division • Led transition from a dated proposition & complex sales force to simplified & efficient model• Incorporated the strategic positioning, branding & products in the development of the TOM• Designed organisational structure, and developed business and technological capabilities• Proposed customer experience enhancements, influencing business stakeholders' buy-in

Project Manager

• Jul 2010 - Jul 2012

Responsible for streamlining processes for customers & staff within the Insurance Division• Appointed to deliver continuous improvement within LBG’s customer admin & contact centre • Full project lifecycle management, engaging with the senior-level stakeholders across LBG• Conducted a comprehensive review of processes, customer experiences & inefficient staff• Effectively applied a range of Lean / Six Sigma methodologies, realising the business benefits

Project Manager

• Jan 2009 - Jul 2010

Responsible for managing two integration projects following LBG’s acquisition of HBOS Plc• End-to-end project lifecycle management, including project planning, scope, risk & delivery• Migrated considerable data from one location to another, as well as redeploying c.200 staff• Oversaw the closure of buildings, recruiting and training new employees at recipient sites

Project Manager

• Jul 2007 - Jan 2009

Responsible for managing the project to upgrade and optimise the e-commerce proposition for Investment & Insurance customers both on public sites and secure sites• Worked closely with external consultancy firm to create exciting new tools for use online • Conducted an in-depth market research exercise with existing end-customers

Project Manager

• Jan 2006 - Jul 2007

Managed a project to deliver change to the Investment systems and Financial Adviser processes following the introduction of new legislation by the Govt at Tax Year End.

Supplier Manager

• Oct 2003 - Jan 2006

Responsible for the ongoing relationship between HBOS Plc and its Third Party Administrators

Business Analyst

• Apr 2002 - Oct 2003

Mortgage Accounting Officer

• Sep 1999 - Apr 2002

Branch Network / Service Centre Lead

• Nov 1989 - Sep 1999