Experience

Texas Bank and Trust

• United States
• Banking
• 100 - 200 Employee

• Senior Vice President, Bank Operations

  • Jun 2016 - Present

  • Responsible for oversight of and Imaging and Documentation Support departments; including all bank documentation quality control and validation; as well as adherence to compliance and bank procedures • Responsible for oversight of Bank Card department; including the management of all credit, debit, instant issue, gift cards and digital wallets • Responsible for oversight of Customer Contact Center; including the management of customer phone inquiries, e-mails, and other communication… Show more • Responsible for oversight of and Imaging and Documentation Support departments; including all bank documentation quality control and validation; as well as adherence to compliance and bank procedures • Responsible for oversight of Bank Card department; including the management of all credit, debit, instant issue, gift cards and digital wallets • Responsible for oversight of Customer Contact Center; including the management of customer phone inquiries, e-mails, and other communication methods including Banno conversations • Member of Information Security committee, Tech Steering committee, BCP committee, and Risk Management committee • Report writing and query configuration using IBM Cognos Analytics and FIS Ethos Analytics • Assist with vendor contract negotiations • Assisted with implementation of Genesys PureCloud solution in 2018 • Implemented Jack Henry Enterprise Workflow in 2019 • Implemented Centrix DTS for ACH and debit card dispute tracking in 2019 • Oversight of debit migration to new Jack Henry platform in 2019 Show less • Responsible for oversight of and Imaging and Documentation Support departments; including all bank documentation quality control and validation; as well as adherence to compliance and bank procedures • Responsible for oversight of Bank Card department; including the management of all credit, debit, instant issue, gift cards and digital wallets • Responsible for oversight of Customer Contact Center; including the management of customer phone inquiries, e-mails, and other communication… Show more • Responsible for oversight of and Imaging and Documentation Support departments; including all bank documentation quality control and validation; as well as adherence to compliance and bank procedures • Responsible for oversight of Bank Card department; including the management of all credit, debit, instant issue, gift cards and digital wallets • Responsible for oversight of Customer Contact Center; including the management of customer phone inquiries, e-mails, and other communication methods including Banno conversations • Member of Information Security committee, Tech Steering committee, BCP committee, and Risk Management committee • Report writing and query configuration using IBM Cognos Analytics and FIS Ethos Analytics • Assist with vendor contract negotiations • Assisted with implementation of Genesys PureCloud solution in 2018 • Implemented Jack Henry Enterprise Workflow in 2019 • Implemented Centrix DTS for ACH and debit card dispute tracking in 2019 • Oversight of debit migration to new Jack Henry platform in 2019 Show less



East Texas Professional Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Vice President Card Services and Fraud Prevention

  • Mar 2003 - Jun 2016

  • Responsible for oversight of card services department; including the design and implementation of the electronic payment portfolio containing credit, debit, ATM , instant issue, gift cards and Apple Pay • Develop, implement and oversee fraud prevention strategy • Analyze usage reports for suspicious activity and patterns • Monitor internet banking activity • Oversee wire department and supervise all incoming and outgoing wire transfers • Direct new product development and… Show more • Responsible for oversight of card services department; including the design and implementation of the electronic payment portfolio containing credit, debit, ATM , instant issue, gift cards and Apple Pay • Develop, implement and oversee fraud prevention strategy • Analyze usage reports for suspicious activity and patterns • Monitor internet banking activity • Oversee wire department and supervise all incoming and outgoing wire transfers • Direct new product development and implementation • Develop and oversee the Credit Union Strategic Planning Committee • Vice Chair on Risk Management Committee • Serve on Senior Credit Committee, Scholarship Committee and Asset Liability Committee • Loan Officer • Duty Officer in charge of all locations on select Saturdays and holidays • Present monthly to Board of Directors in regards to fraudulent results, data breaches, and strategic planning progress • Provide support for PowerOn / RepGen programming for form generation and report writing • Project lead for merger of Synergy Credit Union • Subject Matter Expert (Trainer) for implementation of new core processing system: Jack Henry Episys in 2010 • Responsible for training of all new hire employees in regards to fraudulent activity and card services • 2012 Employee of the Year Show less • Responsible for oversight of card services department; including the design and implementation of the electronic payment portfolio containing credit, debit, ATM , instant issue, gift cards and Apple Pay • Develop, implement and oversee fraud prevention strategy • Analyze usage reports for suspicious activity and patterns • Monitor internet banking activity • Oversee wire department and supervise all incoming and outgoing wire transfers • Direct new product development and… Show more • Responsible for oversight of card services department; including the design and implementation of the electronic payment portfolio containing credit, debit, ATM , instant issue, gift cards and Apple Pay • Develop, implement and oversee fraud prevention strategy • Analyze usage reports for suspicious activity and patterns • Monitor internet banking activity • Oversee wire department and supervise all incoming and outgoing wire transfers • Direct new product development and implementation • Develop and oversee the Credit Union Strategic Planning Committee • Vice Chair on Risk Management Committee • Serve on Senior Credit Committee, Scholarship Committee and Asset Liability Committee • Loan Officer • Duty Officer in charge of all locations on select Saturdays and holidays • Present monthly to Board of Directors in regards to fraudulent results, data breaches, and strategic planning progress • Provide support for PowerOn / RepGen programming for form generation and report writing • Project lead for merger of Synergy Credit Union • Subject Matter Expert (Trainer) for implementation of new core processing system: Jack Henry Episys in 2010 • Responsible for training of all new hire employees in regards to fraudulent activity and card services • 2012 Employee of the Year Show less



Aaron's, Inc

• United States
• Individual and Family Services
• 1 - 100 Employee

• Assistant Manager

  • Aug 2001 - Mar 2003

  • Manage the new and past due rental accounts • Implement collection procedures • Maintain profit/loss reports • Reconcile and process the orders for all inventory • Manage the new and past due rental accounts • Implement collection procedures • Maintain profit/loss reports • Reconcile and process the orders for all inventory



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Store Director

  • Feb 1997 - Aug 2001

  Store Director, October 2000 - August 2001 Responsible for four wall operation of the store. Supervised 30 employees and four managers. Ran the third most profitable store in Texas during 1999 and 2000. Operations Manager, April 2000 - October 2000 Responsible for profit and loss statements, inventory and expense control. Recognized as the store with the lowest inventory shrink / loss in the state of Texas. Sales Manager, February 1997 - April 2000 Opened new store in… Show more Store Director, October 2000 - August 2001 Responsible for four wall operation of the store. Supervised 30 employees and four managers. Ran the third most profitable store in Texas during 1999 and 2000. Operations Manager, April 2000 - October 2000 Responsible for profit and loss statements, inventory and expense control. Recognized as the store with the lowest inventory shrink / loss in the state of Texas. Sales Manager, February 1997 - April 2000 Opened new store in Arkansas, May 1998. Responsible for store set up, staffing and training. Show less Store Director, October 2000 - August 2001 Responsible for four wall operation of the store. Supervised 30 employees and four managers. Ran the third most profitable store in Texas during 1999 and 2000. Operations Manager, April 2000 - October 2000 Responsible for profit and loss statements, inventory and expense control. Recognized as the store with the lowest inventory shrink / loss in the state of Texas. Sales Manager, February 1997 - April 2000 Opened new store in… Show more Store Director, October 2000 - August 2001 Responsible for four wall operation of the store. Supervised 30 employees and four managers. Ran the third most profitable store in Texas during 1999 and 2000. Operations Manager, April 2000 - October 2000 Responsible for profit and loss statements, inventory and expense control. Recognized as the store with the lowest inventory shrink / loss in the state of Texas. Sales Manager, February 1997 - April 2000 Opened new store in Arkansas, May 1998. Responsible for store set up, staffing and training. Show less