Delivery Director

• Jan 2019 - Present

Agile Coach

• Feb 2017 - Jan 2019

Senior Consultant - Agile Transformation

• Oct 2016 - Feb 2017

Agile Leader

• Jul 2016 - Oct 2016

Agile Coach / Business Analyst Manager

• Jul 2015 - Jul 2016

OFX (former OzForex) was first launched in 1998 as an information-only website, OFX provides foreign exchange services across 6 continents. This FinTech company has AUD$13.6 billions in foreign exchange transactions in 2015.The Group employs over 200 staff and has offices in Sydney, London, Toronto, San Francisco, Hong Kong, and Auckland.Responsibilities- Leading Business Analysts in the Digital space. (Web, Mobile, Customer Analytics) as Business Analyst Manager- Reporting to CTO- Support C-level on Agile transformation and business alignments.- Recruiting and on boarding new team members. - Coaching Agile principles and ceremonies throughout the company.- Responsible to have aligned sprints and follow all Scrum ceremonies- Aligning and improve communication, processes and efficiency of business, Product Owners, UX and technical Agile teams.- Rescue and review projects to assist setting expectations and time-lines in the role of a Project Consultant.- Motivate and mentor team members to achieve project goals.- JIRA/Confluence set-up, administration and training - Understand the Continuous Integration (CI) concept to support delivery teams- Applying, coaching Agile framework throughout the company to minimize friction and improve collaboration.My major achievements in this position include- Success full rescue of time critical compliance and website redesign projects.- Introduction and coaching of the role of Scrum Masters- Alignment of Business and Technical teams to Agile development process - Lift the culture to be more cool and fun. - Initiate and organising large Agile community event at OFX- Invented technology wide Agile game to follow Agile principles- Maintained and improved BDD concept and Quality of Stories- Forming multi-functional feature teams to align with product strategy- Hands-on servant leadership to the teams in order to raise full potential of team members

Agile Coach / Development Program Manager

• Sep 2014 - Jun 2015

Working in the workers compensation web app development in Digital space.Responsibilities- Leading green field software implementation to production with 4 streams.- Leading companywide introduction of AGILE mythologies (including implementing and training collaboration tools, coaching Scrum Masters, building Scrum teams)- Leading introduction of AGILE on the business side (including coaching for Product Owners) - Introduce and optimize development processes and way of working.- Recruiting software developer and business analyst for offshore development centre.- Optimize and introduce communication tools for decentralised software development.- Acting as single point of contact for all AGILE questions and processes.- Consulting development teams to achieve best results utilizing AGILE. - Motivate team members to achieve project aims and sprint goalsMy major achievements in this position include- Success full implementation of 4 green field applications to production.- Successful introduction of collaboration tools (JIRA/Confluence) for 220 users- Successful implementation of AGILE approach for 50 users in offshore development centre (Vietnam).- Continues thinking of how to improve the development process and AGILE approach. - Improve quality of software with enhanced processes.

Iteration Manager/Senior Business Analyst

• Jun 2014 - Sep 2014

Responsibilities- Manage multiple stakeholders- Restructure requirement gathering processMy major achievements in this position include- Introduced AGILE walls- Introduce concept of Stories, Features and Epics- Introduce burn down/up charts, project tracking and project charter, Scrum Ceremonies

Scrum Master / Senior Agile Business Analyst (Contract)

• Jan 2014 - May 2014

Functional Business Analyst for Personal Insurance new electronic policy document system for brands such as NRMA, SGIO and SGIC. Passion for AGILE and continuous improvement.Responsibilities- Manage multiple stakeholders- Remove or escalate impediments- Review and document business processes- Create, review user stories to ensure consistency and sufficient specificity, acceptance criteria, UX-design and business value- Discuss expectations and business benefit with leaders and other stakeholders.- Motivate team members and assign tasks to achieve project aims.My major achievements in this position include- Signed-off non-functional requirements for whole electronic policy document system- Motivate the team to improve and enhance Agile process- Improve quality of Agile stories and requirements

Iteration Manager / Senior Agile Business Analyst

• Sep 2010 - Dec 2013

Functional Business Analyst and Iteration Manager for Personal Insurance Online system for brands such as GIO, AAMI, Suncorp and Vero. Passion for AGILE and continuous improvement.Responsibilities- Facilitate the Agile process and planning meetings- Coach the team on the Agile process- Manage multiple project concurrently- Remove or escalate impediments- Create, review user stories to ensure consistency and sufficient specificity, acceptance criteria, UX-design and business value- Determine resources needed for the iterations- Facilitate and monitor communication between the team and the Project Manager- Discuss expectations and business benefit with leaders and other stakeholders.- Motivate team members and assign tasks to achieve project aims.- initiated, organised and led workshops for effective story elaboration, iteration planning, show cases, retro, release planning, flight plans and kick off.- Prepare and manage go-life implementations, including single point of coordination contact and post go-life verification- preparing, reviewing and implementing test strategies and test casesMy major achievements in this position include- Proactive, practical and organised approach in an evolving environment when it comes to achieve tight deadlines. Within project and Business-as-usual (BAU) environment for online and mobile applications.- Improve quality of delivery by changing way of working process- Successful deployment of Sunlight Motor, Workers Compensation Online and many smaller project for various Suncorp brands- Motivate the team to implement Agile process- Leading Web-Analytics team with a Big Data project for customer tracking and marketing analysis. Implemented and maintained Adobe Omniture tagging on various brands and online/mobile sites.- Improve customer usability of online quoting and new business process for new product- Leading off shore development team

Scrum Master / Senior Business Analyst

• Oct 2008 - Aug 2010

Client facing functional Business Analyst for Loan Origination system for Credit Union Australia, Police & Nurses Credit Society, Genworth Financial Lenders Mortgage Insurance and ANZ.May 2010 – July 2010: 3 Months on-site assignment at ANZ in Melbourne for strategic important phase of lending system for design, testing and implementation.Responsibilities- interface between Client, Product Team, Technical and Operational Team- initiated, organised and led workshops for effective project initiation and requirement gathering- preparing business cases, proposals and Requests for Information- documenting and gaining approval of business requirements from various stakeholders- defect handling and management- scoping and analysing business solutions- Use Case development- Facilitate the Agile process- process modelling- liaising with key business stakeholders- preparing, reviewing and implementing system tests, user test and training plansMy major achievements in this position include- instrumental in effectively implementing new tools/technologies (Use Cases ( CaseComplete), Selenium (Automated Testing) etc) and processes to drive quality and efficiency into all aspects of Lending System development and implementation so as to substantially reduce project implementation risk and cost at client sites. - introduced processes and organisation for efficient development and documentation of Use Cases- Redesigned processes for efficient defect fixing and handling

Business Analyst

• Jan 2006 - Oct 2008

Analyse and design a data entry application that is built to perform efficient & accurate data entry for Commercial and Retail Lending. CommSee Home Loan, Commercial Lending and Collateral Management System application. Responsibilities- Business process/rules development and implementation- Interface between Business, Technical and Operational Team- Develop Data Cleansing Strategy and Data Entry Processes in order to improve data quality for Retail and Commercial Lending data - Manage application project throughout Software Development Life Cycle (SDLC)- Gather, re-formulate and prioritized business requirements from various stakeholders - Project planning, including timeframe, resources and risks- Document, prepare and execute test plans, including all test phases- Provide and presented different system solutions - Business support of external data entry team of 70 members for efficient data entry