Experience

Optiseller

• United Kingdom
• Internet Marketplace Platforms
• 1 - 100 Employee

• New Business Executive

  • Aug 2021 - Present

  * Outreach to businesses to build relationships with a view to promoting services and generating revenue * Lead generation on a range of projects such as SMB / Emerging Markets / Luxury Goods / * Liaising daily with appropriate team members and leaders to brief on KPIs / identify priorities / ensure that recorded data of daily activities is accurate * Ensuring that generated leads outside projects financial remit are provided to appropriate Business Development Managers and introductions made * Enrichment of data where insufficient to carry out role * 14 months working alongside eBay on Outreach projects * Direct Sales of Optiseller services Show less



NFU Mutual

• United Kingdom
• Insurance
• 700 & Above Employee

• Sales And Service Associate

  • Mar 2020 - Aug 2021

  * Assessing Policy Holders requirements and amending policies as required * Identifying opportunities and generating leads for future contact / promotion of Financial Service products for transfer to Life Lead Coordinators * Objection handling in order to retain business / identifying areas where amendments could be made to provide a more satisfactory outcome for policy holder * Generating quotes for potential additions or changes in policy * Processing payments as needed / liaising with Financial Planning department to work towards resolution for policy holders having difficulty making payment * Making additions or cancellations to policies / lapsing policies as required * Updating policy holders details in order that all files are correct and that accurate details are in place for risk assessment * Liaising with Underwriters in cases where referrals have been made/further information may be needed * Following up on work actions in order that existing cases can be closed and all procedures have been followed up on Show less



Hive

• Switzerland
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Support Agent

  • Aug 2016 - Sep 2019

  * Using data analysis to resolve technical issues arising with Hive products * Identifying tailored solutions for customers in terms of products and requirements to help with energy efficiency * Maintaining personal sales performance by way of up selling and helping drive those around me * Supporting and helping coach outsourced partners as they begin their journey with Hive * Communicating with British Gas in order that complaints/disputes are resolved * Assisted with on site business transition to Accenture in Bucharest - classroom training/product knowledge/1-2-1 sessions/floor walking * Completed Scottish Mental Health First Aid course in order to support colleagues * Taking ownership of often difficult cases and working towards resolution Show less



British Gas

• United Kingdom
• Utilities
• 700 & Above Employee

• Quality Assurance Analyst

  • Apr 2013 - Aug 2016

  * Achieving a weekly target in terms of call marking and feeding back to agents* Ensuring that KPIs are achieved across relevant channels* Running levelling sessions to keep agents up to date on company procedures / policies and compliant on calls * Supporting on UK sites - Glasgow, Manchester, Cardiff and also outsourcers in Belfast* Identifying agents that could pose a risk to the business and providing regular support* Providing 1-2-1 coaching and support for agents who may be on performance plans * Working with outsourcers to ensure that customers are being treated in line with British Gas values Show less

• Customer Service Associate

  • Aug 2005 - Apr 2016

  * Outbound sales in a fast moving, target driven environment* Experience in multiple campaigns and products – Energy & Homecare* Objection handling where necessary in order to work towards target* Providing an excellent service to customers whilst also up selling on original products * Helping customers resolve any existing difficulties* Achieving and exceeding targets in a competitive marketplace* Assisting colleagues settle into the workplace via a mentoring scheme* Becoming one of the most experienced agents in a high pressure environment Show less